At a Glance
- Tasks: Provide technical support for waste-management machinery and coordinate service schedules.
- Company: Join a leading company in waste management with a focus on innovation.
- Benefits: Competitive salary, overtime pay, continuous training, and great perks.
- Other info: Exciting travel opportunities and a chance to develop your skills in a dynamic environment.
- Why this job: Make a real difference by keeping essential machinery operational worldwide.
- Qualifications: Degree in engineering and hands-on experience with hydraulic and electrical systems.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network.
Key Responsibilities
- Service Coordination: Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules.
- On-Site Field Interventions: Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work.
- Installation Planning: Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compactor installations.
- Dealer & Team Development: Identify technical knowledge gaps to design and deliver targeted training initiatives for the Field Service Team and international dealers.
- System Diagnostics: Troubleshooting complex, integrated mechanical, hydraulic and electrical systems to resolve critical, high-pressure equipment failures.
- Feedback Loop: Document field failure modes and collaborate with the Product Solutions Manager to drive continuous product engineering improvements.
Required Skills & Qualifications
- Education: Degree, diploma, or certified apprenticeship in Mechanical, Electrical, or Mechatronics Engineering.
- Technical Expertise: Strong, hands-on experience diagnosing and repairing heavy-duty hydraulic systems (valves, pumps, cylinders) and electrical systems (PLCs, relays, wiring looms).
- Equipment Experience: Minimum 3 years working directly on industrial machinery, ideally including waste compactors, balers, or similar heavy processing equipment.
- Project Planning: Demonstrated success in planning complex, multi-day machinery installations.
- Mobility & Travel: Possession of a valid passport and drivers license, with the flexibility to travel locally and internationally at short notice.
- Communication: Ability to clearly communicate technical concepts to both non-technical customer care agents and experienced third-party dealers.
Preferred Skills & Certifications
- Proven experience delivering structured training or instructional mentoring in a workshop or classroom setting.
- Recognized certifications in fluid power (hydraulics) or electrical safety regulations.
- Experience utilizing field service management software (CRM) for tracking jobs and logging service reports.
What We Offer
- Competitive base salary with overtime/travel premium allowances.
- Continuous training on next-generation machinery, control systems, and industry safety standards.
- Benefits: Perks card, pension, social events, parking on site.
IT Technical Support Engineer, Windows in Dungannon employer: CK International Ltd
As an IT Technical Support Engineer at our company, you will join a dynamic and innovative team dedicated to advancing waste-management technology. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of industry advancements. Located in a vibrant area with excellent transport links, we offer competitive salaries, generous benefits, and a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support Engineer, Windows in Dungannon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to hydraulic and electrical systems. We recommend setting up mock interviews with friends or using online resources to get comfortable discussing your expertise and experiences.
✨Tip Number 3
Showcase your skills through real-life examples. When you get the chance to interview, share specific instances where you’ve successfully diagnosed and repaired complex machinery. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Technical Support Engineer, Windows in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Technical Support Engineer. Highlight your experience with heavy-duty hydraulic and electrical systems, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience in training and mentoring, as that’s a big plus for us.
Showcase Your Problem-Solving Skills:In your application, be sure to include examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at CK International Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic and electrical systems, especially if you've worked with heavy-duty machinery before. Be ready to discuss specific examples of how you've diagnosed and repaired these systems in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share stories about complex breakdowns you've managed. Highlight your approach to troubleshooting and how you prioritised tasks under pressure. This will demonstrate your ability to handle high-stress situations effectively.
✨Plan for the Installation Challenge
Since installation planning is key, think about a time when you successfully coordinated a multi-day machinery installation. Be ready to explain your process, from creating technical plans to managing timelines and resources.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might need to communicate with non-technical team members or dealers, so being able to break down complex ideas will show your versatility and communication skills.
