At a Glance
- Tasks: Provide top-notch technical support for waste-management machinery and ensure client equipment runs smoothly.
- Company: Join a leading company in waste management with a focus on innovation and sustainability.
- Benefits: Competitive salary, overtime pay, continuous training, and great perks like social events and parking.
- Other info: Exciting travel opportunities and a dynamic work environment with room for growth.
- Why this job: Make a real difference in the industry while developing your technical skills and expertise.
- Qualifications: Degree or certification in engineering and hands-on experience with heavy-duty machinery.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network.
Key Responsibilities
- Service Coordination: Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules.
- On-Site Field Interventions: Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work.
- Installation Planning: Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compactor installations.
- Dealer & Team Development: Identify technical knowledge gaps to design and deliver targeted training initiatives for the Field Service Team and international dealers.
- System Diagnostics: Troubleshooting complex, integrated mechanical, hydraulic and electrical systems to resolve critical, high-pressure equipment failures.
- Feedback Loop: Document field failure modes and collaborate with the Product Solutions Manager to drive continuous product engineering improvements.
Required Skills & Qualifications
- Education: Degree, diploma, or certified apprenticeship in Mechanical, Electrical, or Mechatronics Engineering.
- Technical Expertise: Strong, hands-on experience diagnosing and repairing heavy-duty hydraulic systems (valves, pumps, cylinders) and electrical systems (PLCs, relays, wiring looms).
- Equipment Experience: Minimum 3 years working directly on industrial machinery, ideally including waste compactors, balers, or similar heavy processing equipment.
- Project Planning: Demonstrated success in planning complex, multi-day machinery installations.
- Mobility & Travel: Possession of a valid passport and drivers license, with the flexibility to travel locally and internationally at short notice.
- Communication: Ability to clearly communicate technical concepts to both non-technical customer care agents and experienced third-party dealers.
Preferred Skills & Certifications
- Proven experience delivering structured training or instructional mentoring in a workshop or classroom setting.
- Recognized certifications in fluid power (hydraulics) or electrical safety regulations.
- Experience utilizing field service management software (CRM) for tracking jobs and logging service reports.
What We Offer
- Competitive base salary with overtime/travel premium allowances.
- Continuous training on next-generation machinery, control systems, and industry safety standards.
- Benefits: Perks card, pension, social events, parking on site.
IT Support Engineer - Windows / Microsoft in Dungannon employer: CK International Ltd
As an IT Support Engineer at our company, you will join a dynamic and innovative team dedicated to advancing waste-management technology. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of industry advancements. Located in a vibrant area with excellent transport links, we offer competitive salaries, generous benefits, and a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Windows / Microsoft in Dungannon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an IT Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the latest trends in waste-management technology. We recommend practising common interview questions and even doing mock interviews with friends to boost your confidence.
✨Tip Number 3
Showcase your hands-on experience! When you get the chance to chat with potential employers, highlight your practical knowledge of diagnosing and repairing heavy-duty hydraulic and electrical systems. Real-world examples can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace IT Support Engineer - Windows / Microsoft in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows and Microsoft systems, and don’t forget to mention any relevant technical skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Show Off Your Technical Skills:In your application, be sure to showcase your technical expertise. Mention any hands-on experience you have with diagnosing and repairing systems, especially if it relates to heavy-duty machinery or electrical systems.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CK International Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic and electrical systems, especially if you've worked with heavy-duty machinery before. Be ready to discuss specific examples of how you've diagnosed and repaired these systems in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share stories about complex breakdowns you've resolved. Think about the steps you took, the challenges you faced, and how you communicated with both customers and team members during the process.
✨Plan for the Practical
Since this role involves on-site interventions, be ready to talk about your experience with installation planning and project management. Highlight any successful installations you've led and how you coordinated resources and timelines.
✨Demonstrate Your Training Experience
If you've delivered training or mentoring before, come prepared with examples. Discuss how you identified knowledge gaps and tailored your training to meet the needs of your audience, whether they were field service teams or dealers.
