At a Glance
- Tasks: Provide top-notch technical support for waste-management machinery and ensure client equipment runs smoothly.
- Company: Join a leading company in waste management with a focus on innovation and sustainability.
- Benefits: Competitive salary, overtime pay, continuous training, and social events.
- Other info: Opportunity for global travel and career growth in a dynamic environment.
- Why this job: Make a real difference in the industry while developing your technical skills and expertise.
- Qualifications: Degree or diploma in Mechanical, Electrical, or Mechatronics Engineering; hands-on experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network.
Key Responsibilities
- Service Coordination: Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules.
- On-Site Field Interventions: Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work.
- Installation Planning: Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compactor installations.
- Dealer & Team Development: Identify technical knowledge gaps to design and deliver targeted training initiatives for the Field Service Team and international dealers.
- System Diagnostics: Troubleshooting complex, integrated mechanical, hydraulic and electrical systems to resolve critical, high-pressure equipment failures.
- Feedback Loop: Document field failure modes and collaborate with the Product Solutions Manager to drive continuous product engineering improvements.
Required Skills & Qualifications
- Education: Degree, diploma, or certified apprenticeship in Mechanical, Electrical, or Mechatronics Engineering.
- Technical Expertise: Strong, hands-on experience diagnosing and repairing heavy-duty hydraulic systems (valves, pumps, cylinders) and electrical systems (PLCs, relays, wiring looms).
- Equipment Experience: Minimum 3 years working directly on industrial machinery, ideally including waste compactors, balers, or similar heavy processing equipment.
- Project Planning: Demonstrated success in planning complex, multi-day machinery installations.
- Mobility & Travel: Possession of a valid passport and drivers license, with the flexibility to travel locally and internationally at short notice.
- Communication: Ability to clearly communicate technical concepts to both non-technical customer care agents and experienced third-party dealers.
Preferred Skills & Certifications
- Proven experience delivering structured training or instructional mentoring in a workshop or classroom setting.
- Recognized certifications in fluid power (hydraulics) or electrical safety regulations.
- Experience utilizing field service management software (CRM) for tracking jobs and logging service reports.
What We Offer
- Competitive base salary with overtime/travel premium allowances.
- Continuous training on next-generation machinery, control systems, and industry safety standards.
- Benefits: Perks card pension social events parking on site.
IT Support Engineer (Remote/Hybrid) in Dungannon employer: CK International Ltd
As an IT Support Engineer with us, you will join a forward-thinking company that prioritises employee development and offers a dynamic work culture. Enjoy competitive salaries, continuous training on cutting-edge technology, and the flexibility of remote or hybrid working arrangements, all while contributing to meaningful projects in the waste management sector. Our commitment to fostering a collaborative environment ensures that you will have ample opportunities for professional growth and the chance to make a real impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Remote/Hybrid) in Dungannon
✨Get Involved with Mechatronics Communities
Dive into the mechatronics community! Attend local meetups or workshops, where you can connect with professionals and learn about upcoming opportunities. Joining forums or social media groups specific to mechatronics can also help you tap into the job market in a more focused way.
✨Showcase Your Skills through Projects
Work on personal or collaborative projects that highlight your mechatronics skills. Whether it's building a robot or developing a smart device, these projects can serve as fantastic talking points during interviews and even make their way into your portfolio. Trust us, employers love to see practical evidence of what you can do!
✨Research Potential Employers
Before applying to roles like the one at CK International Ltd, do a bit of homework. Understand their projects and technologies they are using. Tailor your application to reflect how you can contribute specifically to their goals and challenges. Even mentioning specific projects during interviews can impress.
✨Connect Directly with Hiring Managers
When you find a job opening that excites you—like the IT Support Engineer (Remote/Hybrid) at CK International Ltd—consider reaching out directly to the hiring manager. A quick and polite message expressing your enthusiasm and a bit about your background can set you apart from the crowd. Who knows, it might just catch their eye!
We think you need these skills to ace IT Support Engineer (Remote/Hybrid) in Dungannon
Some tips for your application 🫡
Showcase Your Technical Skills:In the field of mechatronics, it's crucial to highlight your technical competencies. Make sure your CV lists relevant skills like programming languages, control systems, and any software you’re proficient in. Don’t forget about any projects you’ve successfully completed that illustrate your hands-on experience!
Include Relevant Certifications:If you’ve got certifications in areas like robotics or automation, definitely mention them! These can set you apart from other candidates and show your commitment to ongoing learning. We want to see that you’re not just relying on your degree but actively expanding your knowledge in mechatronics.
Craft a Compelling Cover Letter:In your cover letter, don’t just repeat your CV; tell us why you're passionate about mechatronics! Share your motivations for wanting to work at CK International Ltd and how you can contribute to the team. Highlight any specific experiences that led you to pursue a full-time role in this exciting field.
Tailor Your Application for the Role:Make sure to tailor every application to the specific role of IT Support Engineer (Remote/Hybrid). Mention how your particular experiences and education align with the requirements listed in the job description. We appreciate when candidates take the time to connect their skills to our needs at CK International Ltd!
How to prepare for a job interview at CK International Ltd
✨Master Your Technical Skills
In mechatronics, they’ll likely throw some technical questions your way, so make sure you're up to speed on the fundamentals. Brush up on your knowledge of robotics, control systems, and automation technology. Think about practical applications of these concepts too—real-world examples can really set you apart!
✨Showcase Your Projects
Prepare a portfolio that highlights your hands-on projects, whether from uni or personal work. This could include anything from robotics systems you've built to programming projects. Being able to talk through your thought process and problem-solving methods will show them that you not only know your stuff but can also apply it practically.
✨Prepare for Teamwork Scenarios
Since full-time roles can often involve collaboration, be ready to discuss how you've worked in teams before. Think about experiences where you’ve tackled complex projects, clarified roles, or resolved conflicts. It's important to demonstrate that you're not just a technical whizz, but also a team player.
✨Understand Industry Trends
Keep an eye on emerging technologies and recent advancements in mechatronics. If you’re aware of the latest in AI within engineering, for example, you can ask insightful questions or reference how you’d adapt your skills to new developments. This shows not only your passion for the field but also that you’re prepared for the future!
