At a Glance
- Tasks: Provide top-notch technical support for waste-management machinery and ensure client equipment runs smoothly.
- Company: Join a leading company in waste management with a focus on innovation and sustainability.
- Benefits: Competitive salary, overtime pay, continuous training, and great perks like social events and parking.
- Other info: Exciting opportunities for travel and professional growth in a dynamic team environment.
- Why this job: Make a real difference in the industry while developing your skills and advancing your career.
- Qualifications: Degree or diploma in engineering and hands-on experience with heavy-duty machinery.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network.
Key Responsibilities
- Service Coordination: Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules.
- On-Site Field Interventions: Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work.
- Installation Planning: Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compactor installations.
- Dealer & Team Development: Identify technical knowledge gaps to design and deliver targeted training initiatives for the Field Service Team and international dealers.
- System Diagnostics: Troubleshooting complex, integrated mechanical, hydraulic and electrical systems to resolve critical, high-pressure equipment failures.
- Feedback Loop: Document field failure modes and collaborate with the Product Solutions Manager to drive continuous product engineering improvements.
Required Skills & Qualifications
- Education: Degree, diploma, or certified apprenticeship in Mechanical, Electrical, or Mechatronics Engineering.
- Technical Expertise: Strong, hands-on experience diagnosing and repairing heavy-duty hydraulic systems (valves, pumps, cylinders) and electrical systems (PLCs, relays, wiring looms).
- Equipment Experience: Minimum 3 years working directly on industrial machinery, ideally including waste compactors, balers, or similar heavy processing equipment.
- Project Planning: Demonstrated success in planning complex, multi-day machinery installations.
- Mobility & Travel: Possession of a valid passport and drivers license, with the flexibility to travel locally and internationally at short notice.
- Communication: Ability to clearly communicate technical concepts to both non-technical customer care agents and experienced third-party dealers.
Preferred Skills & Certifications
- Proven experience delivering structured training or instructional mentoring in a workshop or classroom setting.
- Recognized certifications in fluid power (hydraulics) or electrical safety regulations.
- Experience utilizing field service management software (CRM) for tracking jobs and logging service reports.
What We Offer
- Competitive base salary with overtime/travel premium allowances.
- Continuous training on next-generation machinery, control systems, and industry safety standards.
- Benefits: Perks card, pension, social events, parking on site.
IT Support Engineer (Career Growth) in Dungannon employer: CK International Ltd
Join a forward-thinking company that prioritises employee growth and development, offering continuous training on cutting-edge machinery and industry standards. With a supportive work culture that values teamwork and innovation, you'll have the opportunity to enhance your technical skills while enjoying competitive salaries and attractive benefits in a dynamic environment. Our commitment to employee well-being is reflected in our social events and on-site amenities, making this an excellent place to build a rewarding career as an IT Support Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Career Growth) in Dungannon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your skills align with their needs. We recommend practising common interview questions and even doing mock interviews with friends or mentors.
✨Tip Number 3
Show off your skills! If you’ve got hands-on experience with machinery or troubleshooting, consider creating a portfolio or a project showcase. We love seeing real-world examples of your work, and it can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else!
We think you need these skills to ace IT Support Engineer (Career Growth) in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Support Engineer. Highlight your experience with heavy-duty hydraulic and electrical systems, as well as any relevant project planning skills. We want to see how your background fits perfectly with what we’re looking for!
Show Off Your Technical Skills:In your application, don’t hold back on showcasing your technical expertise. Mention specific machinery you've worked on and any certifications you have. We love seeing candidates who can demonstrate their hands-on experience with industrial equipment.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. Explain why you’re interested in the role and how your skills align with our needs. We appreciate straightforward communication, especially when it comes to technical concepts!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CK International Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic and electrical systems, especially if you've worked with heavy-duty machinery before. Be ready to discuss specific examples of how you've diagnosed and repaired these systems in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share stories about complex breakdowns you've managed. Highlight your approach to troubleshooting and how you prioritised tasks to keep equipment operational. This will demonstrate your ability to handle high-pressure situations.
✨Plan for Installation Scenarios
Think about your experience with planning installations. Be ready to explain how you create technical plans and manage resources. Discuss any challenges you've faced and how you overcame them to ensure successful installations.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might need to communicate with non-technical team members or dealers, so showing that you can bridge that gap is crucial. Role-play with a friend to get comfortable with this.
