At a Glance
- Tasks: Provide technical support for waste-management machinery and coordinate service schedules.
- Company: Join a leading company in waste management with a focus on innovation.
- Benefits: Competitive salary, overtime pay, continuous training, and social events.
- Other info: Opportunity for global travel and career growth in a dynamic environment.
- Why this job: Make a real difference in sustainability while developing your technical skills.
- Qualifications: Degree or diploma in engineering and hands-on experience with heavy machinery.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network.
Key Responsibilities
- Service Coordination: Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules.
- On-Site Field Interventions: Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work.
- Installation Planning: Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compactor installations.
- Dealer & Team Development: Identify technical knowledge gaps to design and deliver targeted training initiatives for the Field Service Team and international dealers.
- System Diagnostics: Troubleshooting complex, integrated mechanical, hydraulic and electrical systems to resolve critical, high-pressure equipment failures.
- Feedback Loop: Document field failure modes and collaborate with the Product Solutions Manager to drive continuous product engineering improvements.
Required Skills & Qualifications
- Education: Degree, diploma, or certified apprenticeship in Mechanical, Electrical, or Mechatronics Engineering.
- Technical Expertise: Strong, hands-on experience diagnosing and repairing heavy-duty hydraulic systems (valves, pumps, cylinders) and electrical systems (PLCs, relays, wiring looms).
- Equipment Experience: Minimum 3 years working directly on industrial machinery, ideally including waste compactors, balers, or similar heavy processing equipment.
- Project Planning: Demonstrated success in planning complex, multi-day machinery installations.
- Mobility & Travel: Possession of a valid passport and drivers license, with the flexibility to travel locally and internationally at short notice.
- Communication: Ability to clearly communicate technical concepts to both non-technical customer care agents and experienced third-party dealers.
Preferred Skills & Certifications
- Proven experience delivering structured training or instructional mentoring in a workshop or classroom setting.
- Recognized certifications in fluid power (hydraulics) or electrical safety regulations.
- Experience utilizing field service management software (CRM) for tracking jobs and logging service reports.
What We Offer
- Competitive base salary with overtime/travel premium allowances.
- Continuous training on next-generation machinery, control systems, and industry safety standards.
- Benefits: Perks card, pension, social events, parking on site.
ICT Technical Support Engineer in Dungannon employer: CK International Ltd
As an ICT Technical Support Engineer, you will join a dynamic team dedicated to innovation in waste-management and recycling machinery. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of industry advancements. With competitive salaries, travel allowances, and a supportive environment, we are committed to making your career both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technical Support Engineer in Dungannon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an ICT Technical Support Engineer role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and knowledge. Be ready to discuss your hands-on experience with hydraulic systems and electrical systems, as well as any complex installations you've managed. Show us you can think on your feet!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to each company, highlighting how your experience aligns with their needs.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace ICT Technical Support Engineer in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with heavy-duty hydraulic and electrical systems, and don’t forget to mention any relevant certifications or training you've completed.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about waste-management technology and how your skills align with our needs. Be sure to mention your hands-on experience and any successful projects you've led.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and come up with innovative solutions, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CK International Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around hydraulic and electrical systems. Be ready to discuss your hands-on experience with heavy-duty machinery like balers and compactors, as this will show you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and repaired complex equipment failures in the past. Highlight your ability to troubleshoot under pressure, as this is crucial for the Technical Support Engineer position.
✨Plan for the Future
Think about how you would approach planning complex installations. Be ready to discuss your project planning experience and how you ensure everything runs smoothly from start to finish. This will demonstrate your organisational skills and foresight.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical team members. Being able to bridge that gap will set you apart during the interview.
