At a Glance
- Tasks: Provide top-notch technical support for waste-management machinery and ensure client equipment runs smoothly.
- Company: Join a leading company in the waste-management industry with a focus on innovation.
- Benefits: Competitive salary, overtime pay, continuous training, and great perks.
- Other info: Exciting travel opportunities and a chance to develop your skills in a dynamic environment.
- Why this job: Make a real difference by solving complex problems and supporting global clients.
- Qualifications: Degree in engineering and hands-on experience with heavy-duty machinery required.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network.
Key Responsibilities
- Service Coordination: Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules.
- On-Site Field Interventions: Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work.
- Installation Planning: Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compactor installations.
- Dealer & Team Development: Identify technical knowledge gaps to design and deliver targeted training initiatives for the Field Service Team and international dealers.
- System Diagnostics: Troubleshooting complex, integrated mechanical, hydraulic and electrical systems to resolve critical, high-pressure equipment failures.
- Feedback Loop: Document field failure modes and collaborate with the Product Solutions Manager to drive continuous product engineering improvements.
Required Skills & Qualifications
- Education: Degree, diploma, or certified apprenticeship in Mechanical, Electrical, or Mechatronics Engineering.
- Technical Expertise: Strong, hands-on experience diagnosing and repairing heavy-duty hydraulic systems (valves, pumps, cylinders) and electrical systems (PLCs, relays, wiring looms).
- Equipment Experience: Minimum 3 years working directly on industrial machinery, ideally including waste compactors, balers, or similar heavy processing equipment.
- Project Planning: Demonstrated success in planning complex, multi-day machinery installations.
- Mobility & Travel: Possession of a valid passport and drivers license, with the flexibility to travel locally and internationally at short notice.
- Communication: Ability to clearly communicate technical concepts to both non-technical customer care agents and experienced third-party dealers.
Preferred Skills & Certifications
- Proven experience delivering structured training or instructional mentoring in a workshop or classroom setting.
- Recognized certifications in fluid power (hydraulics) or electrical safety regulations.
- Experience utilizing field service management software (CRM) for tracking jobs and logging service reports.
What We Offer
- Competitive base salary with overtime/travel premium allowances.
- Continuous training on next-generation machinery, control systems, and industry safety standards.
- Benefits: Perks card, pension, social events, parking on site.
Customer Technical Support Engineer in Dungannon employer: CK International Ltd
As a leading employer in the waste-management and recycling machinery sector, we pride ourselves on fostering a dynamic work culture that prioritises employee development and technical excellence. Our Customer Technical Support Engineers benefit from competitive salaries, continuous training on cutting-edge technology, and opportunities for global travel, all while contributing to meaningful environmental solutions. Join us to be part of a team that values innovation, collaboration, and personal growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Technical Support Engineer in Dungannon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to hydraulic and electrical systems. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your expertise and experiences.
✨Tip Number 3
Showcase your skills through real-life examples! When discussing your experience, focus on specific projects where you’ve successfully diagnosed and repaired machinery. We want to see how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Customer Technical Support Engineer in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with heavy-duty hydraulic systems and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about waste-management and recycling machinery. Share specific examples of your technical expertise and how you can contribute to our team at StudySmarter.
Show Off Your Communication Skills:Since you'll be communicating with both technical and non-technical folks, make sure to showcase your communication skills in your application. We love candidates who can break down complex concepts into easy-to-understand language!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at CK International Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around hydraulic and electrical systems. Be ready to discuss your hands-on experience with heavy-duty machinery like balers and compactors, as this will show you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved complex equipment failures in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, so you can clearly demonstrate your troubleshooting abilities.
✨Communicate Clearly
Since you'll be working with both technical and non-technical teams, practice explaining complex concepts in simple terms. This will help you stand out as someone who can bridge the gap between engineers and customer care agents.
✨Be Ready to Travel
As the role involves global travel for on-site interventions, be prepared to discuss your flexibility and past experiences with travel. Highlight any previous roles where you had to adapt quickly to new environments or work under pressure.
