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- Tasks: Join us as a Customer Service Support, handling orders and customer inquiries daily.
- Company: Work with a global leader in pharma, dedicated to improving patient health worldwide.
- Benefits: Earn £19 per hour with the chance to work in a dynamic, multilingual environment.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive culture.
- Qualifications: Fluency in English and Dutch is a must; French is a bonus. Previous customer service experience required.
- Other info: This is a 6-month contract role based in Chester, UK.
CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a on a contract basis for 6 months.
This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage.
Salary:
£19 per hour
Customer Service Support Role:
- Receive orders and enter them in SAP system after performing validations on order
- Inform customers in case of quality issues related to product, recalls, or put on hold situations
- Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
- Monitor all open orders until completion and address exceptions
- Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
Your Background:
- Be fluent in English and Dutch. French would be a distinct advantage
- Previous working experience in a customer service role dealing with emails and calls
Company:
Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.
Location:
This role is based at our clients site in Chester.
Apply:
For more information, or to apply for this Customer Service Support please contact the Key Accounts Team on or email . Please quote reference 99760.
It is essential that applicants hold entitlement to work in the UK
Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
Service Desk Analyst 60478 employer: CK Group
Contact Detail:
CK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst 60478
✨Tip Number 1
Make sure to highlight your multilingual skills during the interview. Since this role requires fluency in English and Dutch, and knowledge of French is a plus, be prepared to demonstrate your language proficiency.
✨Tip Number 2
Familiarize yourself with SAP systems if you haven't already. Understanding how to navigate and perform validations in SAP will give you an edge, as it's a key part of the job responsibilities.
✨Tip Number 3
Prepare examples from your previous customer service experience that showcase your ability to handle inquiries and resolve issues effectively. This will help you stand out as a candidate who can manage customer expectations.
✨Tip Number 4
Research the global pharmaceutical company and its values. Understanding their mission to put patients first will allow you to align your answers with their goals during the interview process.
We think you need these skills to ace Service Desk Analyst 60478
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in English and Dutch in your CV and cover letter. If you speak French, mention it as an additional asset.
Showcase Customer Service Experience: Detail your previous experience in customer service roles, especially those involving email and phone communication. Use specific examples to demonstrate your skills in handling customer inquiries and resolving issues.
Familiarize with SAP: If you have experience with SAP or similar systems, mention it in your application. Highlight any relevant skills that show your ability to enter orders and manage backorders effectively.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to ensure your application stands out and shows that you understand the role's requirements.
How to prepare for a job interview at CK Group
✨Showcase Your Language Skills
Since this role requires fluency in English and Dutch, be prepared to demonstrate your language proficiency during the interview. Practice answering common interview questions in both languages to show your comfort level.
✨Familiarize Yourself with SAP
As the job involves entering orders into the SAP system, it’s beneficial to have a basic understanding of how SAP works. If you have previous experience with it, be ready to discuss specific tasks you performed.
✨Prepare for Customer Service Scenarios
Think of examples from your past customer service roles where you successfully handled difficult situations, such as quality issues or backorders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company
Understand the global pharmaceutical company’s mission and values. Being able to articulate why you want to work there and how you align with their goals will make a positive impression.
