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- Tasks: Support customers with application and technical queries while delivering training and on-site assistance.
- Company: Join a leading diagnostics company making a difference in healthcare.
- Benefits: Competitive pay, field-based role, and the chance to work with cutting-edge technology.
- Why this job: Great opportunity to apply your science knowledge and make an impact in the field.
- Qualifications: Must have a BSc in Biomedical Science; passion for customer support is a plus.
- Other info: This is a 6-month contract covering the South & South East of England.
The predicted salary is between 40000 - 46000 £ per year.
CK Group are recruiting for an Applications Product Specialist, to join a diagnostics company, this is a field based role, covering the South & South East of England, on a contract basis for 6 months.
Salary:
£200 – £230 per day PAYE or £265.27 – £305.06 UMB per day.
Applications Product Specialist Role:
- Be responsible for providing application, technical or scientific support to internal/external customers.
- Handle customer enquiries from the acceptance of application product problems through to case resolution.
- To deliver sustainable solutions for support cases.
- Deliver customer training.
- Provide on site support activities.
Your Background :
Essential:
- BSc Biomedical Science degree.
- Tissue/Cellular Pathology/Histology background.
- Must have Full (and clean) UK driving licence & car.
Desirable:
- Immunohistochemistry/In Situ Hybridisation/ISH/IHC.
- Platforms – Benchmark Ultra/Ultra Plus/XT, Bond, DAKO IBMS Specialist Diploma in Cellular Pathology.
- MSc Biomedical Science/Cellular Pathology.
- Track record of troubleshooting experience.
- Knowledge of CRM tools and their use.
Company:
Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communities within the UK.
Location:
This role is field based, covering the South & South East of England.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference in all correspondence.
Please note:
This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
If this position isn’t suitable but you are looking for a new role, or if you are interested in seeing what opportunities are out there, head over to our LinkedIn page (cka-group) and follow us to see our latest jobs and company news.
Applications Product Specialist employer: CK Group
Contact Detail:
CK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Product Specialist
✨Tip Number 1
Make sure to familiarize yourself with the latest diagnostic technologies and applications relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the diagnostics industry, especially those who work in application support roles. Attend relevant conferences or webinars to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer inquiries or technical issues in the past. Highlighting your problem-solving skills and ability to deliver sustainable solutions will set you apart.
✨Tip Number 4
Since this is a field-based role, be ready to talk about your experience with on-site support activities. Share any relevant experiences where you successfully trained customers or provided hands-on assistance.
We think you need these skills to ace Applications Product Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your BSc in Biomedical Science and any relevant experience in providing application or technical support. Use keywords from the job description to align your skills with the role.
Craft a Strong Cover Letter: In your cover letter, emphasize your ability to handle customer inquiries and deliver training. Share specific examples of how you've resolved technical issues or supported customers in the past.
Showcase Your Communication Skills: Since this role involves customer interaction, demonstrate your communication skills in your application. Mention any experience you have in delivering training or support to clients.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your problem-solving skills. Discuss how you've approached complex issues and delivered sustainable solutions in previous roles.
How to prepare for a job interview at CK Group
✨Show Your Technical Expertise
As an Applications Product Specialist, you'll need to demonstrate your technical knowledge in biomedical science. Be prepared to discuss your educational background and any relevant experience that showcases your ability to handle application product problems.
✨Prepare for Customer Scenarios
Since the role involves handling customer enquiries and providing support, think of examples from your past experiences where you successfully resolved customer issues. This will show your problem-solving skills and your ability to deliver sustainable solutions.
✨Highlight Training Experience
Training customers is a key part of this role. If you have experience in delivering training or presentations, be sure to mention it. Prepare to discuss how you would approach training sessions and ensure customer understanding.
✨Understand the Company and Its Products
Research the diagnostics company and familiarize yourself with their products and services. Being knowledgeable about what they offer will help you answer questions confidently and show your genuine interest in the role.
