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For Companies At a Glance
- Tasks: Assist the public and organisations via phone, coding survey data, and ensuring smooth operations.
- Company: Join a global leader in life sciences analytics with a focus on innovation.
- Benefits: Earn £13.55 per hour, gain valuable experience, and work in a supportive environment.
- Why this job: Make a difference by helping others while developing your skills in a dynamic setting.
- Qualifications: Experience in data entry and excellent communication skills required.
- Other info: Opportunity for growth in a company with operations in over 90 countries.
CK Group are recruiting for a Helpline Operator to join a leading provider of advanced analytics, research and technology solutions to the life sciences industry on a contract basis until the end of the year.
Salary: £13.55 per hour PAYE
Helpline Operator role
- Coding and inputting large volumes of survey data and written freeform comments as necessary using bespoke verification software.
- Dealing with incoming calls from members of the public, NHS Staff members, Charity Organisations and other ad‑hoc on the survey helpline; providing advice, completing surveys over phone, information/support and actioning the calls as appropriate.
- Any ad hoc duties as required to assist with the smooth running of the organisation.
Your Background
- Able to work under own initiative
- Experience of data entry
- Experience of IT systems and their use
- Dealing with incoming calls with excellent telephone manner
Company
Our client offers research services and technology solutions in the life sciences industry. With just under 100,000 employees, the company has operations in over 90 countries worldwide. Our client\’s ambitions involve optimising results of innovations using artificial intelligence. They believe in utilising data collected to the maximum rather than focussing on gathering lots of information: they use artificial intelligence to do this.
Location
This role is based at our client\’s site in Chesterfield.
Apply
For more information, or to apply for this Helpline Operator please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (phone number removed).
It is essential that applicants hold entitlement to work in the UK.
Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
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Helpline Operator employer: CK Group- Science, Clinical and Technical
Contact Detail:
CK Group- Science, Clinical and Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Operator
✨Tip Number 1
Get familiar with the company and its mission. Knowing what they do and how they use data can help you tailor your conversation during the interview. We want to see that you’re genuinely interested in their work!
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with calls from various people, it’s crucial to sound confident and friendly. We suggest doing mock calls with friends to get comfortable with handling different types of inquiries.
✨Tip Number 3
Prepare for data entry questions. Brush up on your IT skills and be ready to discuss your experience with data systems. We love candidates who can demonstrate their ability to handle large volumes of information efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so reach out if you have any questions!
We think you need these skills to ace Helpline Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with data entry and IT systems. We want to see how your skills match the Helpline Operator role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your excellent telephone manner and any experience dealing with calls, as this is key for us.
Proofread Everything: Before hitting send, give your application a thorough proofread. Typos or errors can make a bad impression, and we want to see your attention to detail right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of everything. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at CK Group- Science, Clinical and Technical
✨Know Your Stuff
Familiarise yourself with the company and its role in the life sciences industry. Understand their use of advanced analytics and artificial intelligence, as this will help you answer questions confidently and show your genuine interest.
✨Practice Your Phone Skills
Since you'll be dealing with calls from various stakeholders, practice your telephone manner. Role-play with a friend or family member to get comfortable with answering questions and providing information clearly and concisely.
✨Data Entry Proficiency
Brush up on your data entry skills and any relevant IT systems. Be prepared to discuss your experience with coding and inputting data, as well as how you ensure accuracy and efficiency in your work.
✨Prepare for Ad Hoc Questions
Expect questions about handling unexpected situations or tasks. Think of examples from your past experiences where you've successfully managed ad hoc duties, showcasing your ability to adapt and support the team effectively.
