At a Glance
- Tasks: Manage inbound sales enquiries and provide tailored solutions to clients in urgent situations.
- Company: Leading provider of specialist cleaning and restoration services.
- Benefits: Competitive salary, commission structure, full training, and health & wellbeing initiatives.
- Other info: Clear opportunities for progression and a dynamic work environment.
- Why this job: Join a supportive team and make a real difference in high-pressure environments.
- Qualifications: Customer service or sales experience, strong communication skills, and a proactive mindset.
The predicted salary is between 25000 - 35000 £ per year.
Base pay range
£25,000 – £35,000 per year with strong commission scheme and on‑call bonus.
CJS Recruitment are looking for an Inbound Sales Advisor to join a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors.
The business operates in high‑pressure, time‑critical environments, delivering essential services including biohazard and trauma scene cleaning, oil and chemical spill response, mould remediation, fire and flood restoration, and emergency clean‑ups.
This role is focused on managing all inbound sales enquiries to the business, providing a professional, empathetic and solutions‑led service to clients who are often dealing with urgent and sensitive situations.
Strong communication skills, organisation and a customer‑first mindset are key to success in this position.
As an emergency response business, the sales team works on a rota basis to cover evenings and weekends.
Key Responsibilities
- Handle inbound calls, emails and live chat enquiries from new and existing clients.
- Provide clear information on services offered, identifying client needs and offering tailored solutions.
- Build and maintain strong relationships with customers, delivering a high standard of service throughout the enquiry process.
- Work closely with sales and marketing teams to support business growth and conversion rates.
- Achieve and exceed individual sales targets and performance metrics.
- Accurately log client interactions and sales activity within the CRM system.
- Stay informed on industry developments and competitor activity.
Essential Knowledge, Skills and Experience
- Previous experience in a customer service or sales role (specialist or commercial services preferred but not essential).
- Excellent communication and interpersonal skills.
- Willingness to work shifts, including evenings and weekends on a rota basis.
- Strong organisation and time‑management skills.
- Ability to work independently as well as part of a team.
- CRM experience (Big Change / Job Watch desirable but not essential).
- Proactive, resilient and results‑driven mindset.
What We Offer
- Competitive base salary with commission structure.
- Full training and ongoing development.
- Supportive and collaborative team environment.
- Clear opportunities for progression within the business.
- Pension, paid holiday and Employee Assistance Programme (EAP).
- Free on‑site parking and health & wellbeing initiatives.
- Seniority level
- Not applicable
- Employment type
- Full‑time
- Industry
- Consumer Services
- #J-18808-Ljbffr
Inbound Sales Advisor in Sevenoaks employer: CJS Recruitment Ltd
CJS Recruitment Ltd is an excellent employer for Architectural Designers, offering a dynamic work environment within a well-established architectural studio in London. With a strong focus on residential projects, employees benefit from hands-on experience with seasoned architects, opportunities for professional growth, and a collaborative culture that values initiative and responsibility. The studio's commitment to employee development and its vibrant location in London make it an attractive place for those seeking meaningful and rewarding careers in architecture.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales Advisor in Sevenoaks
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CJS Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CJS Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Sales Advisor in Sevenoaks
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CJS Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at CJS Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CJS Recruitment Ltd!
How to prepare for a job interview at CJS Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
