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- Tasks: Coordinate IT support, manage onboarding/offboarding, and resolve user issues.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Above-market salary, birthday off, and career growth opportunities.
- Other info: Full-time role based in Cardiff with a focus on teamwork.
- Why this job: Be the go-to person for IT support and make a real difference.
- Qualifications: Strong organisational skills and basic IT knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an organised and proactive IT Support Coordinator to act as the primary point of contact between the business and our external IT support provider. The role focuses on coordinating IT onboarding and offboarding, basic user support, ensuring requests are logged correctly, tracked, and resolved efficiently. This role is ideal for someone who enjoys managing processes, supporting colleagues, and ensuring clear communication between internal teams and third‑party IT providers.
Key Responsibilities
- Act as the main liaison between employees, management, and external IT support providers
- Coordinate IT onboarding, offboarding, and role changes for joiners, movers, and leavers
- Request, track, and distribute IT equipment for new starters (laptops, phones, monitors etc)
- Log, monitor, and follow up IT support tickets with the external provider
- Provide basic IT inductions and first‑day guidance for new starters
- Resolve simple first‑line IT issues where appropriate before escalation
- Escalate technical issues and access requests to external IT support when required
- Maintain accurate records of assets, tickets, and system access
- Work closely with Operations manager to ensure IT tasks are completed on time
- Ensure IT security and access management processes are followed
Qualifications & Skills
- Strong organisational skills with excellent attention to detail
- Clear and confident communication skills
- Experience coordinating with third‑party or external service providers
- Proficient in Microsoft 365, Windows operating environments, and IT hardware
- Ability to follow structured processes and manage multiple tasks
- Experience supporting onboarding and off‑boarding processes
- Familiarity with ticketing systems or asset management tools
- Basic knowledge of user account management or Active Directory concepts
- Entry‑level IT or business administration qualifications
Benefits and Salary
- Salary above market and dependent on experience
- A day off for your birthday
Job Information
- Locations: Cardiff Office
- Full‑Time Permanent
- Posted: 6 days ago
- Closing time: 31st May 2026 at 00:00
IT Support Technician and Coordinator in Cardiff employer: CJCH Solicitors
Contact Detail:
CJCH Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician and Coordinator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle onboarding or resolving basic IT issues. This will help you showcase your skills and confidence when it counts!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Support Technician role. We love seeing applications come directly from motivated candidates like you!
We think you need these skills to ace IT Support Technician and Coordinator in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your organisational skills, experience with onboarding processes, and any relevant IT support experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've coordinated with external providers or managed IT tasks in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves liaising between teams and external providers, make sure your written application showcases your clear and confident communication style. Keep it professional but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at CJCH Solicitors
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365, Windows environments, and basic IT hardware. Being able to speak confidently about these topics will show that you're ready to hit the ground running.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed processes or coordinated with external providers in the past. This role is all about organisation, so demonstrating your skills here will really impress.
✨Practice Clear Communication
Since you'll be the main point of contact between employees and IT support, practice explaining technical concepts in simple terms. This will help you convey your ability to communicate effectively with both technical and non-technical staff.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems or asset management tools, be ready to discuss it. If not, do a bit of research on common systems used in IT support to show your willingness to learn and adapt.