We're seeking an experienced Salesforce Platform Manager to join our Business Systems team and support the ongoing evolution of our Salesforce platform, with a focus on Service Cloud, Digital Experience (Experience Cloud), and Salesforce Knowledge . This is a hands-on role for someone who enjoys solving business problems, translating requirements into scalable solutions, and partnering with stakeholders across the organization. The successful candidate will work closely with Business Systems teammates, support leadership, and business partners to enhance service operations, improve user experiences, and drive adoption of Salesforce capabilities. The ideal candidate combines strong Salesforce platform and operations expertise with excellent collaboration, project management, and communication skills. They are comfortable working independently while contributing as part of a highly collaborative team and can effectively engage stakeholders at all levels of the organization. What You'll Do Partner with the Business Systems team to administer and enhance Salesforce Service Cloud, Digital Experience (Experience Cloud), and Salesforce Knowledge. Configure and maintain Salesforce functionality, including Flows, validation rules, approval processes, custom objects, fields, Lightning Page Layouts, reports, and dashboards. Evaluate Business requirements and determine when declarative solutions are appropriate versus when development resources should be engaged for programmatic solutions. Support Service Cloud capabilities, including case management, queues, assignment rules, Omni-Channel routing, escalation processes, entitlements, milestones, and service contracts. Assist in the administration and enhancement of Digital Experience sites, customer portals, and self-service experiences. Support Salesforce Knowledge article management, organization, visibility controls, and adoption initiatives. Manage users, permission sets, profiles, roles, and sharing settings using a security first, least privilege approach while ensuring compliance with organizational standards. Business Partnership
Salesforce Platform Manager employer: CJ
At CJ, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Influencer Campaign Lead, you will benefit from extensive professional development opportunities, collaborative teamwork, and the chance to work with top brands in a vibrant environment. Located in a hub of creativity and innovation, our team is dedicated to driving impactful campaigns while ensuring a healthy work-life balance.
