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For Companies At a Glance
- Tasks: Lead a team, deliver top-notch customer service, and manage daily store operations.
- Company: Join C J Lang & Son Ltd, a family-owned wholesaler for SPAR Scotland with over 300 stores.
- Benefits: Enjoy a supportive work environment and opportunities for personal growth.
- Why this job: Be part of a community-focused company that values teamwork and customer satisfaction.
- Qualifications: Strong leadership, communication skills, and a passion for customer service are essential.
- Other info: Opportunity to step up as Store Manager when needed.
Supervisor – 16 hours
SPAR Orleans Place, Dundee
C J Lang & Son Ltd is the wholesaler for SPAR Scotland, the largest symbol group in Scotland with over 300 convenience stores across the country. We are a family-owned Retail and Distribution business with our Head Office based in Dundee. We are proud to serve local communities through our Company Owned SPAR Stores throughout Scotland and have a distribution network covering countryside to coast backed by outstanding operational organisation.
We are looking for a Supervisor to join our team at SPAR Orleans Place, Dundee
As a Supervisor you will work as part of a team to deliver exceptional customer service at all times whilst upholding the Company Values. This will involve assisting the Store Manager with the day to day running of the store.
ACTIVITIES
- Provide friendly, efficient customer service to meet customer needs in all areas of the store (Retail, Food to Go, PO Local)
- Responsible for opening and closing of the Store
- Attend call outs if the store alarm is activated during non-trading hours
- Supervise and support team members on shift, allocate tasks to ensure duties are completed in a timely manner
- Cash up and balance tills in line with company cash procedures
- Promote the image and brand of our company through professional behaviour and personal presentation ensuring you are smart and ready for work at all times
- Merchandise store according to store standards and company planograms
- Actively sell and promote offers to customers
- Process all sales transactions accurately and in line with Company procedures
- Adhere to all Company security measures to protect colleagues and stock
- Use the relevant systems for price checking, Shelf Edge Labelling (SEL) and stock control
- Deputise and provide cover for the Store Manager in their absence
- Follow all current Company procedures in line with current legal requirements
- Complete all relevant training requirements to fulfil the role
- Maintain a high standard of cleanliness in the store at all times
SKILLS & QUALITIES
- Ability to lead a team
- Excellent customer service
- Strong communication skills
- Effective delegation skills
- Good attention to detail
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Supervisor - Orleans Place, Dundee employer: CJ Lang & Sons Ltd
Contact Detail:
CJ Lang & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Orleans Place, Dundee
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding what makes SPAR unique will help you align your approach during interviews and demonstrate your commitment to their customer service ethos.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully managed a team or handled challenging situations, as this will show your capability to supervise effectively.
✨Tip Number 3
Practice your communication skills. As a Supervisor, you'll need to interact with both customers and team members regularly, so being able to convey information clearly and positively is crucial.
✨Tip Number 4
Demonstrate your knowledge of retail operations. Brush up on cash handling procedures, stock control, and merchandising standards, as these are key responsibilities for the role and will show your readiness to step in immediately.
We think you need these skills to ace Supervisor - Orleans Place, Dundee
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Supervisor position at SPAR Orleans Place. Understand the key responsibilities and skills required, such as customer service, team leadership, and cash handling.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous supervisory roles or customer service experience you have, and ensure your achievements are clearly stated.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples from your past experiences that demonstrate your suitability for the role and how you can contribute to the store's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at CJ Lang & Sons Ltd
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you successfully managed a team or delegated tasks. This will show the interviewers that you have the skills necessary to support and supervise your colleagues.
✨Emphasise Customer Service Experience
Customer service is key in this role. Be ready to discuss specific instances where you provided exceptional service or resolved customer issues. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.
✨Understand Company Values
Familiarise yourself with C J Lang & Son Ltd's values and mission. During the interview, express how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their company culture.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing a team during busy hours. Practising your responses to these scenarios can help you feel more confident and articulate during the interview.
