At a Glance
- Tasks: Provide friendly customer service, restock shelves, and promote offers.
- Company: Join SPAR, a family-run business serving communities for over a century.
- Benefits: Enjoy flexible hours, a 10% staff discount, and career growth opportunities.
- Other info: Open 7 days a week; flexibility in working hours is essential.
- Why this job: Be part of a supportive team that values community and offers training.
- Qualifications: Great communication skills; retail experience is a bonus but not required.
Overview
Customer Service Assistant - 16 hours
SPAR Kirkcaldy
At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team to provide everything from tonight’s dinner to ‘Food to Go’ to the communities we serve. We are open 7 days a week from early morning until late at night, so flexibility is important; you might need to work some mornings, evenings and weekends.
About you
We are looking to enhance our store team with great communicators and customer focused people who deliver friendly and efficient customer service every time. Although retail experience within the grocery sector is a plus, don’t worry it’s not essential as we’ll ensure that you have all the training you need to do an amazing job. In return, we offer flexible hours and benefits including 10% staff discount and career opportunities. We are an equal opportunities employer and welcome applications from all sections of the community.
Responsibilities
- Put our customers first by providing service, help and advice
- Unpack deliveries and re-stock the shelves
- Actively sell and promote offers to customers
- Serve in our ‘Food to Go’ CJ’s counter
- Maintain excellent standards of store hygiene and compliance
Qualifications and expectations
- Excellent communication and customer service skills
- Friendly and efficient service every time
- Retail experience in the grocery sector is a plus, but not essential; training will be provided
- Willingness to work flexible hours including mornings, evenings and weekends
Benefits
- 10% staff discount
- Career opportunities
- Flexible hours
Customer Service Assistant - Kirkcaldy employer: CJ Lang & Sons Ltd
At SPAR Kirkcaldy, we are dedicated to fostering a supportive and inclusive work environment where our Customer Service Assistants can thrive. With flexible hours, a generous 10% staff discount, and ample opportunities for career growth, we empower our team members to deliver exceptional service to our local community. Join us in making a difference while enjoying the benefits of being part of a long-established family business that values every employee's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Kirkcaldy
✨Tip Number 1
Familiarise yourself with SPAR's values and community involvement. Showing that you understand and appreciate their commitment to local communities can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your flexibility regarding working hours. Since the role requires availability for mornings, evenings, and weekends, demonstrating your willingness to adapt will be crucial.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. Being able to articulate how you would handle various customer interactions can boost your confidence.
✨Tip Number 4
Research common grocery store promotions and customer service best practices. This knowledge can help you provide informed answers during the interview and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Assistant - Kirkcaldy
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the role of a Customer Service Assistant. Emphasise your communication skills and any previous customer service experience, even if it's not in retail.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at SPAR Kirkcaldy and how you can contribute to their commitment to excellent customer service.
Highlight Flexibility:Since the job requires flexibility in working hours, make sure to mention your availability clearly in your application. This shows that you are willing to meet the needs of the business.
Showcase Teamwork Skills:As the role involves working as part of a team, include examples in your application that demonstrate your ability to collaborate effectively with others to achieve common goals.
How to prepare for a job interview at CJ Lang & Sons Ltd
✨Show Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and any experience you have in retail or similar environments.
✨Demonstrate Flexibility
The job requires flexibility in working hours, so make sure to express your willingness to work mornings, evenings, and weekends. You could mention any previous experiences where you adapted your schedule to meet work demands.
✨Research SPAR and Its Values
Familiarise yourself with SPAR's history and values, especially their commitment to local communities. This will show your genuine interest in the company and help you align your answers with their ethos during the interview.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready can demonstrate your enthusiasm for the role. Consider asking about team dynamics, training opportunities, or how they measure success in customer service. This shows you're proactive and engaged.
