At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage daily store operations.
- Company: Join C J Lang & Son Ltd, a family-owned business serving local communities in Scotland.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Opportunity for growth in a well-established company with over 300 stores.
- Why this job: Be part of a dynamic team making a difference in your community every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
C J Lang & Son Ltd is the wholesaler for SPAR Scotland, the largest symbol group in Scotland with over 300 convenience stores across the country. We are a family-owned Retail and Distribution business with our Head Office based in Dundee. We are proud to serve local communities through our Company Owned SPAR Stores throughout Scotland and have a distribution network covering countryside to coast backed by outstanding operational organisation.
We are looking for a Supervisor to join our team at SPAR Dalrymple, Ayrshire. As a Supervisor you will work as part of a team to deliver exceptional customer service at all times whilst upholding the Company Values. This will involve assisting the Store Manager with the day to day running of the store.
ACTIVITIES- Provide friendly, efficient customer service to meet customer needs in all areas of the store (Retail, Food to Go, PO Local)
- Responsible for opening and closing of the Store
- Attend call outs if the store alarm is activated during non-trading hours
- Supervise and support team members on shift, allocate tasks to ensure duties are completed in a timely manner
- Cash up and balance tills in line with company cash procedures
- Promote the image and brand of our company through professional behaviour and personal presentation ensuring you are smart and ready for work at all times
- Merchandise store according to store standards and company planograms
- Actively sell and promote offers to customers
- Process all sales transactions accurately and in line with Company procedures
- Adhere to all Company security measures to protect colleagues and stock
- Use the relevant systems for price checking, Shelf Edge Labelling (SEL) and stock control
- Deputise and provide cover for the Store Manager in their absence
- Follow all current Company procedures in line with current legal requirements
- Complete all relevant training requirements to fulfil the role
- Maintain a high standard of cleanliness in the store at all times
Job Details: No. Of Hours: 16 Location: SPAR Dalrymple, 18 Barbieston Road, Dalrymple, KA6 6DZ
Retail Team Lead - Store Ops & Customer Service in Dalrymple employer: Cj Lang & Son Ltd
C J Lang & Son Ltd is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee growth and community engagement. Located in the heart of Ayrshire, our SPAR Dalrymple store provides team members with opportunities to develop their skills in customer service and retail management while contributing to the local community. With a commitment to outstanding operational organisation and a focus on professional development, we ensure that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Lead - Store Ops & Customer Service in Dalrymple
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on C J Lang & Son Ltd and their SPAR stores. Understanding their values and community focus will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Retail Team Lead, you'll need to demonstrate exceptional service. Think of examples from your past experiences where you went above and beyond for customers, and be ready to share those stories during your chat.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when you show up for your interview. It reflects your commitment to the role and aligns with the company's image.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get all the latest updates on the hiring process!
We think you need these skills to ace Retail Team Lead - Store Ops & Customer Service in Dalrymple
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and retail.
Tailor Your Application:Make sure to tailor your application specifically for the Retail Team Lead position. Highlight your relevant experience in customer service and team supervision, and how it aligns with our company values. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Cj Lang & Son Ltd
✨Know the Company Inside Out
Before your interview, take some time to research C J Lang & Son Ltd and their role in the SPAR network. Understand their values, mission, and how they serve local communities. This knowledge will help you demonstrate your genuine interest in the company and align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Retail Team Lead, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations or improved customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
Since you'll be supervising team members, it's crucial to showcase your leadership skills. Think of instances where you successfully led a team, delegated tasks, or resolved conflicts. Be ready to discuss your approach to motivating others and ensuring tasks are completed efficiently.
✨Dress the Part
First impressions matter! Make sure you dress smartly and professionally for your interview. This not only reflects your respect for the opportunity but also aligns with the company's emphasis on personal presentation. Being well-groomed shows that you take the role seriously and are ready to represent the brand.
