Tenancy Sustainment OfficerPermanent | Merseyside
Original new company I'm currently working with a Merseyside-based housing provider seeking an experienced Tenancy Sustainment Assistant to join its Housing Services team on a permanent basis. With a strong focus on supporting customers to maintain successful tenancies and achieve positive outcomes, this organisation is committed to delivering person-centred services that make a genuine difference within local communities.
Your new role
As a Tenancy Sustainment Officer, you will work directly with customers who require additional support to sustain their tenancy and live independently. Managing a varied caseload, you will provide early intervention and tailored support to residents facing challenges including financial hardship, mental health concerns, social isolation, domestic abuse, anti-social behaviour and tenancy-related issues.
Key responsibilities will include:
- Supporting customers at risk of tenancy breakdown, eviction or homelessness.
- Carrying out home visits, needs assessments and welfare checks.
- Developing and reviewing support plans to help residents achieve sustainable outcomes.
- Working closely with Housing Officers, local authorities and external support agencies.
- Assisting customers with access to welfare benefits, debt advice, health services, employment support and community resources.
- Identifying and responding appropriately to safeguarding concerns.
- Supporting new tenants to successfully settle into their homes and communities.
- Maintaining accurate case records and contributing to service performance targets.
What you’ll need to succeed
- Previous experience in tenancy sustainment, housing management, homelessness prevention, floating support or a similar housing-related role.
- Experience supporting vulnerable customers and managing complex cases.
- A strong understanding of safeguarding, welfare benefits and support services.
- Excellent communication and relationship-building skills.
- The ability to work independently and prioritise a busy caseload effectively.
- A proactive and solutions-focused approach to problem-solving.
- A full UK driving licence and access to a vehicle.
What you’ll get in return
- Competitive salary of £28296 per annum.
- Flexible and hybrid working arrangements.
- Generous annual leave entitlement.
- Enhanced pension scheme.
- Health and wellbeing benefits.
- Ongoing training and professional development opportunities.
- The opportunity to make a lasting impact on customers and communities across the region.
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Tenancy Sustainment Assistant in St Helens employer: Ciwmjobs
At Curtins, we pride ourselves on being an employee-owned engineering consultancy that fosters a collaborative and inclusive work culture. As a Graduate Geo-Environmental Engineer, you'll benefit from a structured development programme, dedicated mentoring, and exposure to diverse projects that make a positive impact on communities. With industry-leading benefits and a commitment to your professional growth, Curtins is the ideal place for passionate individuals looking to build a meaningful career in a supportive environment.
