Join our Tenancy Support Services team and help customers feel settled, secure and confident in their homes. This rewarding role is about working alongside people to build successful tenancies, improve financial wellbeing and overcome barriers that could put their home at risk.
Our values guide everything we do: we be the difference, stay always curious, achieve together, own it openly and embrace possibility. If that sounds like how you want to work, we’d love to hear from you.
What you’ll be doing
You’ll work alongside customers during the first 12 months of their tenancy, offering practical, tailored support with benefit claims, income maximisation, budgeting, money guidance, grants and funding. You’ll provide coverage across the South East region and connect people with the right services, respond to welfare and safeguarding concerns, and work with colleagues and local partners to provide joined-up support. A full driving licence and access to your own transport are essential, as you’ll travel across our organisation’s portfolio, visiting customers, attending meetings.
Your focus will be helping customers sustain their tenancies and preventing tenancy failure, including supporting people who may be vulnerable or facing complex circumstances. You’ll contribute to safeguarding activity and work closely with our Income, Neighbourhood and Community Safety teams and external support services.
You’ll advise on housing options, including the housing register, mutual exchanges, transfers and downsizing; connect customers with specialist agencies and community support; and promote employment, training, education and volunteering opportunities. You’ll also build local networks, encourage collaborative working and manage a varied caseload with accurate, compliant records.
What you’ll bring
You’ll bring customer-facing experience in housing, welfare benefits, debt advice or a related area, with knowledge of housing management, welfare benefits and tenancy-related legislation. Direct housing experience is not essential if your relevant experience, values and motivation equip you to support customers well.
You’ll communicate clearly, build trusted relationships and approach sensitive or complex situations with empathy and professionalism. You’ll be organised, able to prioritise a busy workload, and comfortable working independently and as part of a team. Good Microsoft Office skills and a commitment to excellent customer service and continuous improvement are also important.
Interviews will take place in Bracknell on Monday 26 October 2026.
For full details, please see the job description below.
We review and interview suitable candidates as applications come in, so don’t delay - apply today and help us build thriving communities together.
Who we are
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
- We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk.
What you can expect
Benefit 4
Benefit 5
Benefit 6
What you can expect
28 days holiday + the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Flexible working
Free eye tests
Cycle to Work scheme
About you
We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.
Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults.
If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!
Be yourself
We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.
Customer Positive
We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.
Flexible working
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.
To our agency friends
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal.
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