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- Tasks: Manage membership applications and support professional standards in the environmental sector.
- Company: CIWEM is a leading organisation focused on tackling climate and biodiversity challenges.
- Benefits: Enjoy hybrid working, private medical cover, and generous pension contributions.
- Why this job: Join a passionate team dedicated to making a real impact in the environmental field.
- Qualifications: Strong customer service skills and experience in membership administration are essential.
- Other info: This role offers opportunities for personal development and collaboration with like-minded professionals.
The predicted salary is between 36000 - 60000 £ per year.
Location: Farringdon, London (Hybrid - 2 days in office)
Contract: Permanent, Full-time
Are you passionate about professional development and making a tangible impact in the environmental sector? At CIWEM, we’re looking for a Senior Membership and Professional Standards Officer to join our dynamic team and help us inspire, support, and develop the careers of environmental professionals worldwide.
About Us
CIWEM is a professional membership organisation dedicated to tackling the global climate and biodiversity emergency. With over 11,500 members, we’re a hub for innovation, professional growth, and collaboration in building sustainable solutions. Our mission is underpinned by our core values:
- Passionate about protecting the planet
- Accountable and transparent in all we do
- Inspiring and inspired by our members’ good practices
- Collaborative in delivering solutions
- Celebrating successes and learning from experiences
If you share these values, we’d love to have you on board!
The Role
As Senior Membership and Professional Standards Officer, you’ll play a vital role in supporting CIWEM’s membership programme and professional standards operations. Reporting to the Director of Membership and Professional Development, you’ll focus on managing professional registration applications, ensuring compliance with licence requirements, and engaging non-members in their journey to professional recognition.
What You’ll Do
- Manage and support applications for Chartership, Fellow, and engineering registrations
- Lead promotional activities to encourage non-members to pursue professional registration
- Ensure timely processing of membership applications and maintain CIWEM's high standards
- Oversee committees related to professional standards, ensuring they run smoothly with actionable outcomes
- Recruit, manage, and train application assessors and interviewers
- Maintain relationships with external licensing bodies while supporting periodic licence reviews and standards updates
- Continuously review and optimise professional standards processes to reflect best practices
Why Join Us?
We provide more than just a rewarding career—we offer a supportive, values-driven environment with excellent perks, including:
- Generous benefits: Private medical and dental cover, life assurance, income protection, pension scheme with up to 9% employer contribution, and more
- Work-life balance: Hybrid working and flexibility to suit your needs
- Career development: Opportunities for learning, growth, and personal development in your role
- Collaborative culture: Work with a motivated, passionate team who share your commitment to making a difference
What We’re Looking For
We’re seeking someone proactive, organised, and passionate about professional development in the environmental field.
Essential skills and experience
- Strong customer service skills and experience in membership or professional registration administration
- Ability to build effective relationships with internal teams, external stakeholders, and volunteers
- Excellent written and verbal communication skills with close attention to detail
- Administrative experience in a busy office environment, supported by strong organisational skills
- Familiarity with CRM systems and reporting (ideally CiviCRM)
- A flexible, problem-solving mindset with a passion for learning and improvement
Desirable skills and interests
- Experience within a professional membership organisation or institution
- Interest or understanding of environmental issues
Senior Membership & Professional Standards Officer employer: CIWEM (The Chartered Institution of Water and Environmental Management)
Contact Detail:
CIWEM (The Chartered Institution of Water and Environmental Management) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Membership & Professional Standards Officer
✨Tip Number 1
Familiarise yourself with CIWEM's mission and values. Understanding their commitment to environmental issues and professional development will help you align your passion and experiences with what they are looking for in a candidate.
✨Tip Number 2
Network with current or former employees of CIWEM. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with membership or professional registration administration. Be ready to share specific examples of how you've successfully managed applications or built relationships with stakeholders.
✨Tip Number 4
Showcase your problem-solving skills by thinking of examples where you've optimised processes in previous roles. CIWEM values continuous improvement, so demonstrating this mindset will set you apart.
We think you need these skills to ace Senior Membership & Professional Standards Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership administration and professional standards. Emphasise your customer service skills and any administrative roles you've held, particularly in busy environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for professional development in the environmental sector. Mention specific experiences that align with CIWEM's mission and values, showcasing how you can contribute to their goals.
Highlight Relevant Skills: In your application, focus on your organisational skills, attention to detail, and ability to build relationships. Provide examples of how you've successfully managed applications or worked with external stakeholders in previous roles.
Showcase Your Understanding of Environmental Issues: Demonstrate your interest or understanding of environmental issues in your application. This could be through mentioning relevant projects you've worked on or personal initiatives that align with CIWEM's objectives.
How to prepare for a job interview at CIWEM (The Chartered Institution of Water and Environmental Management)
✨Show Your Passion for Professional Development
Make sure to express your enthusiasm for professional development, especially in the environmental sector. Share specific examples of how you've contributed to the growth of others or how you've pursued your own professional development.
✨Demonstrate Strong Customer Service Skills
Prepare to discuss your experience in customer service and how it relates to membership administration. Highlight instances where you successfully managed relationships with members or stakeholders, showcasing your ability to build rapport and trust.
✨Highlight Your Organisational Skills
Given the role's focus on managing applications and overseeing committees, be ready to provide examples of how you've effectively organised tasks in a busy environment. Discuss any tools or methods you use to stay organised and ensure timely processing.
✨Familiarise Yourself with CIWEM's Values
Before the interview, take some time to understand CIWEM's core values and mission. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals in tackling climate and biodiversity issues.
