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- Tasks: Provide high-level technical support for network infrastructure and ensure excellent ICT services.
- Company: Join West Mercia Police, shaping the future of policing in a diverse and inclusive environment.
- Benefits: Enjoy 28 days annual leave, flexible working, generous pension, and numerous discounts.
- Why this job: Make a real difference while working on exciting projects with a supportive team culture.
- Qualifications: Experience in 3rd or 4th line support with knowledge of Cisco, LAN/WAN, and security principles.
- Other info: This hybrid role includes participation in an on-call rota and offers career development opportunities.
The predicted salary is between 43254 - 48546 £ per year.
Number of vacancies: Numerous
Location: Hindlip
Grade: H
Salary: £43,254 – £48,546 Plus a 10% market supplement from January 2023 to April 2024
Working pattern: Weekdays
Type of Contract: Permanent
Why work for us?
We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions. We want to show our staff that they’re valued, which is why we offer generous annual leave entitlements, flexible working opportunities, and access to staff associations to support your career development. Keeping people safe is a rewarding career that values your uniqueness.
At West Mercia Police, no day is ever the same. You may join a ride-along with officers responding to serious crime, work with safer neighbourhood teams, or be amongst firearms officers or working with police dogs. If interested, apply today and make a difference.
This role is advertised as full-time, but we support flexible working arrangements. If you need flexibility, we encourage you to apply and discuss possible options.
The closing date is 12 noon on Tuesday 31st January 2023. We may close earlier if a suitable candidate is found. Applications are reviewed regularly, and candidates are updated accordingly.
Please note this is a CV-only process
Main Purpose of the Role
To provide high-level technical support across West Mercia Police to both internal and external customers. Ideally, candidates will have 3rd or 4th line support experience with in-depth knowledge in their areas of expertise and a general understanding of wider technologies. Successful candidates will ensure the department offers excellent ICT infrastructure, specialist applications, and services through technical support, proactive maintenance, and project work of varying sizes.
Key Areas of Expertise
- Cisco Switching
- LAN/WAN
- IP Routing
- VOIP / Enterprise Telephony
- Enterprise Firewalls
- Web Proxies and filtering
Additional Desirable Skills
- Cryptography and security principles
- Security threats and mitigations
- VPNs
- Remote Access Solutions
- Load balancers (Including GSLB)
- Cloud / Microsoft Office 365 (DNS, Azure, Migration, Administration)
- People management experience
This role requires participation in an on-call rota, with additional allowances paid. It is a hybrid working role.
Benefits
- 28 days annual leave, increasing to 33 days after 5 years (depending on grade)
- Pay increases (national)
- Allowances for on-call standby and callouts
- Generous pension scheme (Local Government Pension Scheme)
- Flexible working options
- CPD opportunities
- Access to Employee Assistance Programme (EAP)
- Staff associations and regional events
- On-site restaurant and gym at Hindlip HQ
- Health and wellbeing services, staff network, PAM assist
- Police Mutual, private healthcare, and other discounts
- Vehicle and gym membership discounts
- Blue light card with over 15,000 discounts
- Free mortgage services and parking (some sites)
This role is commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa, Pershore, and near junction 6 of the M5.
We embrace diversity and welcome applications from everyone.
For support or questions, contact the recruitment team at 01905 718444 (option 1, then 5) or email BOC.staff.recruitment.team@westmercia.pnn.police.uk. Internal applicants in need of redeployment will be prioritized.
Once closed, the advert and documents will no longer be available. Consider saving a copy for your records. More information, including the role profile, is available on the West Mercia Police website.
Specialist Technical Support – Level 4 (Network Infrastructure Engineer) West Mercia Police employer: Civvy Street Magazine
Contact Detail:
Civvy Street Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Technical Support – Level 4 (Network Infrastructure Engineer) West Mercia Police
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco Switching and IP Routing. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Network with current or former employees of West Mercia Police on platforms like LinkedIn. They can provide valuable insights into the company culture and the technical challenges you might face in the role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues. This will demonstrate your problem-solving skills and ability to work under pressure, which are crucial for a Level 4 Technical Support role.
✨Tip Number 4
Show your enthusiasm for public service and community safety during your interactions with the recruitment team. Highlighting your commitment to making a difference can set you apart from other candidates.
We think you need these skills to ace Specialist Technical Support – Level 4 (Network Infrastructure Engineer) West Mercia Police
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Specialist Technical Support role. Tailor your application to highlight your relevant experience in Cisco Switching, LAN/WAN, and other specified areas.
Craft a Strong CV: Since this is a CV-only application process, ensure your CV is well-structured and clearly outlines your technical expertise, particularly in 3rd or 4th line support. Use bullet points for clarity and include specific achievements that demonstrate your capabilities.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you provided high-level technical support or worked with technologies mentioned in the job description, such as VOIP, enterprise firewalls, and cloud services. Use examples to illustrate your problem-solving skills.
Proofread Your Application: Before submitting your CV, proofread it for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical support role. Consider asking a friend or colleague to review it as well.
How to prepare for a job interview at Civvy Street Magazine
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Cisco Switching, LAN/WAN, and IP Routing during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your depth of knowledge and problem-solving skills.
✨Understand the Role's Impact
Research how the Specialist Technical Support role contributes to the overall mission of West Mercia Police. Understanding the importance of ICT infrastructure in policing will help you articulate how your skills can make a difference in their operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle technical issues under pressure. Practice articulating your thought process and decision-making steps clearly, as this will showcase your analytical skills and ability to work effectively in high-stress situations.
✨Emphasise Your Teamwork Skills
Since the role involves working with both internal and external customers, be ready to discuss your experience in collaborative environments. Share examples of how you've successfully worked with teams to achieve common goals, as this aligns with their value of inclusivity and teamwork.
