Specialist Technical Support Level 3 (Server and Apps) West Mercia Police

Why work for us?

We’re on a journey to shape the future of policing in our three counties and we want you to be part of it.

We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.

We want to show our staff that they’re valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career. After all, keeping people safe isn’t just a uniquely rewarding career, it’s one that rewards uniqueness.

At West Mercia Police no one day is ever the same. There are opportunities to leave your desk, and experience all that the force has to offer.

You could be on a ride along with officer’s responding to serious crime, or working with safer neighbourhood teams to keep communities safe. You could choose to be amongst firearms officers one day, or working with police dogs the next. If this interests you, then apply today and make your difference

Although this role is advertised as full time we support many ways of working and can offer a range of flexible working arrangements. So if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

This is a CV only application process

Please note that applications will be reviewed on a regular basis for shortlisting. The closing date for this post is 12 noon on Tuesday 31st January 2023 howeverwe may close the position before the closing date if we find a suitable candidate.

Secondments may be considered – please obtain approval from your line manager before applying for this as a secondment (this only relates to internal candidates)

The main purpose of the role is working as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.

To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

This is a Server and Application Support / Escalated generalist technical support role. The role requires wide ranging knowledge/experience in multiple key technical areas such as:

• Citrix VDA
• Citrix Xenmobile MDM
• Microsoft Exchange
• Microsoft Servers, including roles and features (Powershell, IIS, DNS/DHCP .. and so on)
• Microsoft SCCM
• Microsoft Office 365 – Exchange Online, Azure, Intune, Migration and administration
• Microsoft SQL or Oracle Databases
• Datastage
• Web Development – Coldfusion, Javascript
• Enterprise VOIP Telephony or call-centre solutions (not endpoints or analogue)
• Networks, routing, firewalls

This role will be part of an on call rota and additional allowances will be paid.This is a hybrid working role.

Benefits of working with West Mercia Police:

• This role comes with 28 days Annual leave and increases to 33 after 5 years’ service (dependant on grade).
• Pay increases (national).
• Additional allowances paid for on-call standby and call outs.
• Generous pension scheme,Local Government Pension Scheme.
• Flexible working available.
• CPD (Continuous Professional Development) opportunities.
• Access to EAP (Employer Assistance Programme).
• Staff associations, helping us to drive change.
• Social clubs, sports clubs and regional events.
• On-site restaurant (Hindlip HQ).
• On-site Gymnasium (Hindlip HQ).
• Health and wellbeing, occupational health services, staff network andPAM assist.
• Police Mutual, affordable private healthcare and other savings.
• New vehicle discount.
• Gym membership discounts.
• Register for a Blue light card – over 15,000 discounts from large national retailers.
• Free mortgage services.
• Free parking (some sites).

This role iscommutable fromKidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and isjust off junction 6 of the M5.

We embrace diversity and welcome applications from everyone.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or emailBOC.staff.recruitment.team@westmercia.police.uk(internally please use MyBop)

To read more about the added benefits and rewardsof working for West Mercia Police, please go toour website.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.

Once this job has closed, the job advert & associated documents will no longer be available. You may want to save a copy for your records.

If you are viewing this advert on Indeed, Total Jobs or another job board, it is worth noting that there is more information about the position on the West Mercia Police website, this will include the role profile.