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- Tasks: Join our team to provide top-notch technical support for West Mercia Police's ICT services.
- Company: Be part of West Mercia Police, shaping the future of policing in our communities.
- Benefits: Enjoy 28 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Experience diverse tasks, from tech support to community engagement, in a rewarding environment.
- Qualifications: Knowledge in Citrix, Microsoft Servers, SQL, and networking is essential.
- Other info: This hybrid role offers on-call allowances and opportunities for professional development.
The predicted salary is between 37074 - 42207 £ per year.
Number of vacancies: 1
Location: Hindlip
Grade: G
Salary: £37,074 – £42,207 Plus market supplement of 10% from January 2023 until April 2024
Working pattern: Weekdays
Type of Contract: Permanent
Why work for us? We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions. We want to show our staff that they’re valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career. After all, keeping people safe isn’t just a uniquely rewarding career, it’s one that rewards uniqueness.
This role is advertised as full time but we support many ways of working and can offer a range of flexible working arrangements. If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
This is a CV only application process. Please note that applications will be reviewed on a regular basis for shortlisting. The closing date for this post is 12 noon on Tuesday 31st January 2023; however, we may close the position before the closing date if we find a suitable candidate. Secondments may be considered – please obtain approval from your line manager before applying for this as a secondment (this only relates to internal candidates).
The main purpose of the role is working as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police. To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.
This is a Server and Application Support / Escalated generalist technical support role. The role requires wide ranging knowledge/experience in multiple key technical areas such as:
- Citrix VDA
- Citrix Xenmobile MDM
- Microsoft Exchange
- Microsoft Servers, including roles and features (Powershell, IIS, DNS/DHCP .. and so on)
- Microsoft SCCM
- Microsoft Office 365 – Exchange Online, Azure, Intune, Migration and administration
- Microsoft SQL or Oracle Databases
- Datastage
- Web Development – Coldfusion, Javascript
- Enterprise VOIP Telephony or call-centre solutions (not endpoints or analogue)
- Networks, routing, firewalls
This role will be part of an on call rota and additional allowances will be paid. This is a hybrid working role.
Benefits of working with West Mercia Police:
- This role comes with 28 days Annual leave and increases to 33 after 5 years’ service (dependant on grade).
- Pay increases (national).
- Additional allowances paid for on-call standby and call outs.
- Generous pension scheme, Local Government Pension Scheme.
- Flexible working available.
- CPD (Continuous Professional Development) opportunities.
- Access to EAP (Employer Assistance Programme).
- Staff associations, helping us to drive change.
- Social clubs, sports clubs and regional events.
- On-site restaurant (Hindlip HQ).
- On-site Gymnasium (Hindlip HQ).
- Health and wellbeing, occupational health services, staff network and PAM assist.
- Police Mutual, affordable private healthcare and other savings.
- New vehicle discount.
- Gym membership discounts.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
- Free mortgage services.
- Free parking (some sites).
This role is commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and is just off junction 6 of the M5.
We embrace diversity and welcome applications from everyone. If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use MyBop).
To read more about the added benefits and rewards of working for West Mercia Police, please go to our website. Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.
Once this job has closed, the job advert & associated documents will no longer be available. You may want to save a copy for your records.
Specialist Technical Support Level 3 (Server and Apps) West Mercia Police employer: Civvy Street Magazine
Contact Detail:
Civvy Street Magazine Recruiting Team
BOC.staff.recruitment.team@westmercia.police.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Technical Support Level 3 (Server and Apps) West Mercia Police
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Citrix, Microsoft Exchange, and SQL databases. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of West Mercia Police. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues or improved customer service. This will demonstrate your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Tip Number 4
Since this is a hybrid role, be ready to discuss your experience with remote working and how you manage your time effectively. Highlight any tools or strategies you use to stay organised and productive while working from home.
We think you need these skills to ace Specialist Technical Support Level 3 (Server and Apps) West Mercia Police
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your technical expertise in areas like Citrix, Microsoft Servers, and SQL databases, as these are crucial for the role.
Showcase Your Customer Service Skills: Since this role involves providing high-level technical support, emphasise any previous experience you have in customer service or support roles. Use specific examples to demonstrate how you've effectively resolved issues for clients or colleagues.
Highlight Flexibility and Teamwork: Mention your ability to work flexibly and collaboratively within a team. Given the nature of the role and the mention of local supervision, showcasing your teamwork skills will be beneficial.
Proofread Your Application: Before submitting your CV, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a technical support role.
How to prepare for a job interview at Civvy Street Magazine
✨Know Your Technical Stuff
Make sure you're well-versed in the key technical areas mentioned in the job description, such as Citrix, Microsoft Servers, and SQL databases. Brush up on your knowledge of these technologies, as you'll likely be asked specific questions about them during the interview.
✨Show Your Customer Service Skills
Since this role involves providing high-level technical support to both internal and external customers, be prepared to discuss your experience in customer service. Share examples of how you've effectively resolved issues and maintained a positive relationship with users.
✨Demonstrate Flexibility and Adaptability
The job offers flexible working arrangements and requires you to be part of an on-call rota. Highlight your ability to adapt to changing situations and your willingness to take on different tasks or responsibilities as needed.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your genuine interest in the role and the organisation. You might inquire about the team dynamics, ongoing projects, or opportunities for professional development within West Mercia Police.
