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- Tasks: Join our team to provide top-notch technical support for network and telephony systems.
- Company: Be part of West Mercia Police, shaping the future of policing in your community.
- Benefits: Enjoy flexible working, generous leave, and access to wellness programmes and discounts.
- Why this job: Experience diverse tasks, a supportive culture, and make a real difference in public safety.
- Qualifications: Knowledge in networking, VOIP, and some people management experience preferred.
- Other info: This hybrid role offers on-call allowances and opportunities for continuous professional development.
The predicted salary is between 37074 - 42207 £ per year.
Number of vacancies: 1
Location: Hindlip
Grade: G
Salary: £37,074 – £42,207 Plus market supplement of 10% from January 2023 until April 2024
Working pattern: Weekdays
Type of Contract: Permanent
Why work for us?
We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions. We want to show our staff that they’re valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career. After all, keeping people safe isn’t just a uniquely rewarding career, it’s one that rewards uniqueness.
At West Mercia Police no one day is ever the same. There are opportunities to leave your desk, and experience all that the force has to offer. You could be on a ride along with officers responding to serious crime, or working with safer neighbourhood teams to keep communities safe. You could choose to be amongst firearms officers one day, or working with police dogs the next. If this interests you, then apply today and make your difference.
Although this role is advertised as full time we support many ways of working and can offer a range of flexible working arrangements. So if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
This is a CV only application process. Please note that applications will be reviewed on a regular basis for shortlisting. The closing date for this post is 12 noon on Tuesday 31st January 2023 however we may close the position before the closing date if we find a suitable candidate. Secondments may be considered – please obtain approval from your line manager before applying for this as a secondment (this only relates to internal candidates).
The main purpose of the role is working as a member of the Specialist Technical Support Team and provide some local supervision of Level 2 work colleagues as required, contributing to an efficient and effective customer service, ensuring a quality end to end ICT Service for West Mercia Police.
This Specialist Technical Support – Level 3 role will focus mainly on Network infrastructure and VOIP Telephony across West Mercia Police. With the aim to support both internal and external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment. As part of the role, you’ll be involved in project as well as operational work and have access to training opportunities in order to learn new technologies and skills.
The role requires a wide ranging knowledge and experience in multiple key technical areas such as:
- Cisco Switching and networking
- LAN/WAN
- IP Routing
- VOIP / Enterprise Telephony or Call centre solutions
- Enterprise Firewalls
- Web Proxies and filtering
Other desirable areas:
- Cryptography and security principles
- Security threats and mitigations
- VPNs
- Remote Access Solutions
- Load balancers (Including GSLB)
- Cloud / Microsoft Office 365 – (such as: DNS, Azure, Migration and administration.)
It would be desirable for you to have some people management experience. This role will be part of an on call rota and additional allowances will be paid. This is a hybrid working role.
Benefits of working with West Mercia Police:
- This role comes with 28 days Annual leave and increases to 33 after 5 years’ service (dependant on grade).
- Pay increases (national).
- Additional allowances paid for on-call standby and call outs.
- Generous pension scheme, Local Government Pension Scheme.
- Flexible working available.
- CPD (Continuous Professional Development) opportunities.
- Access to EAP (Employer Assistance Programme).
- Staff associations, helping us to drive change.
- Social clubs, sports clubs and regional events.
- On-site restaurant (Hindlip HQ).
- On-site Gymnasium (Hindlip HQ).
- Health and wellbeing, occupational health services, staff network and PAM assist.
- Police Mutual, affordable private healthcare and other savings.
- New vehicle discount.
- Gym membership discounts.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
- Free mortgage services.
- Free parking (some sites).
This role is commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and is just off junction 6 of the M5.
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role. If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use MyBop).
To read more about the added benefits and rewards of working for West Mercia Police, please go to our website. Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.
Once this job has closed, the job advert & associated documents will no longer be available. You may want to save a copy for your records.
Specialist Technical Support Level 3 (Network and Telephony) West Mercia Police employer: Civvy Street Magazine
Contact Detail:
Civvy Street Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Technical Support Level 3 (Network and Telephony) West Mercia Police
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco Switching, VOIP Telephony, and IP Routing. Having a solid understanding of these areas will not only boost your confidence but also allow you to engage in meaningful conversations during the interview.
✨Tip Number 2
Network with current or former employees of West Mercia Police, especially those in technical roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience with customer service in a technical context. Since this role involves providing support to both internal and external customers, showcasing your ability to communicate effectively and resolve issues will be crucial.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills through real-life examples. The role requires operational work and project involvement, so having specific instances where you've successfully tackled technical challenges will set you apart from other candidates.
We think you need these skills to ace Specialist Technical Support Level 3 (Network and Telephony) West Mercia Police
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to network infrastructure, VOIP telephony, and any other technical areas mentioned in the job description. Use specific examples to demonstrate your expertise.
Highlight Technical Skills: Clearly list your technical skills such as Cisco Switching, LAN/WAN, IP Routing, and any experience with enterprise firewalls or cloud services. This will show that you meet the essential criteria for the role.
Showcase People Management Experience: If you have any experience managing teams or supervising colleagues, make sure to include this in your CV. It’s a desirable quality for this position and can set you apart from other candidates.
Proofread Your Application: Before submitting your CV, double-check for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Civvy Street Magazine
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Specialist Technical Support Level 3 role. Familiarise yourself with the technical areas mentioned, such as Cisco Switching, VOIP Telephony, and network infrastructure, so you can confidently discuss your relevant experience.
✨Showcase Your Technical Skills
Prepare to demonstrate your knowledge in the required technical areas. Be ready to discuss specific projects or experiences where you've successfully implemented or managed network solutions, and how you handled any challenges that arose.
✨Highlight People Management Experience
If you have any experience in managing or supervising others, be sure to highlight this during your interview. Discuss how you’ve supported team members and contributed to a positive working environment, as this role may involve some local supervision of Level 2 colleagues.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, ongoing projects, or opportunities for professional development. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
