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- Tasks: Handle emergency and non-emergency calls, making quick decisions to assist callers.
- Company: Join Humberside Police in a vital role within the Force Control Room.
- Benefits: Competitive salary with shift allowances, generous leave, and health support.
- Other info: Flexible working options and opportunities for career progression available.
- Why this job: Make a real difference by helping people in urgent situations every day.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 30000 - 33500 £ per year.
Department: Force Control Room
Scale: SC3/4
Salary: £22,622 – £25,353 (plus 20% shift and weekend working allowances increasing salary to approximately £30,000 – £33,500) pro rata if part time
Location: Melton
Hours: Full time (37 hours) and part time (18.5 hours)
Contract: Permanent
About the role
The Contact Officer is a critical position within the Force Control Room, acting as the first point of contact for all 999 emergency and 101 non-emergency calls. The role requires calmness under pressure, strong attention to detail and the ability to make split-second decisions based on information received from callers who may be injured, distressed or involved in an ongoing crime.
Responsibilities
- Receive, assess and prioritise emergency and non-emergency calls.
- Capture and process information accurately and efficiently.
- Communicate effectively with callers at all levels and in diverse, often challenging situations.
- Make rapid decisions and coordinate appropriate responses with other police agencies.
Qualifications
- Previous experience communicating effectively with people at all levels.
- Experience working in a customer‐orientated environment.
- Experience working in a secure/confidential environment is desirable.
Shift Pattern
Initial training will take place during office hours Monday to Friday. For full‐time officers the standard pattern is a 24‐hour '4 on / 4 off' shift with a 20% shift allowance and weekend working allowances. Part‐time officers will work the 'Tea Time' shift as outlined in the Part Time Shift document, also including shift and weekend allowances.
Pay and Hours
Salary ranges from £22,622 to £25,353 for the base role, with additional allowances raising total earnings to approximately £30,000 – £33,500 when shift and weekend allowances are added.
Tenure and Progression
The role carries a two‐year tenure. During this period, officers will not be eligible to apply for any other vacancies advertised within Humberside Police. Potential progression exists to the position of Demand Resolution Officer (dispatcher).
Benefits
- Generous annual leave allowance
- Training and development opportunities
- Access to a range of occupational health facilities
- Employee assistance service (accessible 24/7)
- Flexible working where applicable
- Generous pension scheme
- Blue Light Discount
- Gym membership
- Cycle to Work Scheme
- Free on‐site car parking
Diversity and Equality
Humberside Police welcomes applications from underrepresented communities. For more information on positive action, visit the diversity page.
Contact Officer (Call Handler) in Melton Mowbray employer: Civvy Street Magazine
Contact Detail:
Civvy Street Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Officer (Call Handler) in Melton Mowbray
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Contact Officer. This way, when you get that interview, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with all sorts of callers, try role-playing different scenarios with friends or family. This will help you stay calm and collected under pressure.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Humberside Police on LinkedIn. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Contact Officer (Call Handler) in Melton Mowbray
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background fits the role of a Contact Officer, so don’t hold back on showcasing your customer service and communication skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially since the role involves making quick decisions under pressure. Use bullet points if it helps to organise your thoughts!
Showcase Your Calmness Under Pressure: Since this role requires handling emergency calls, it’s important to demonstrate your ability to stay calm in challenging situations. Share examples from your past experiences where you’ve successfully managed stressful scenarios.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Civvy Street Magazine
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Officer. Familiarise yourself with handling emergency and non-emergency calls, as well as the importance of making quick decisions under pressure. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since this role involves communicating with people from all walks of life, practice articulating your thoughts clearly and calmly. Think of examples from your past experiences where you effectively handled challenging conversations or situations. This will show that you can maintain composure and clarity, even in stressful scenarios.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Prepare by thinking about how you would respond to various emergency situations. Practising these responses will help you think on your feet and demonstrate your ability to prioritise and assess information quickly.
✨Highlight Your Customer Service Experience
Emphasise any previous experience you have in customer-oriented roles. Discuss how you’ve dealt with difficult customers or high-pressure situations, as this will illustrate your ability to handle the demands of the Contact Officer position. Make sure to connect your experiences back to the skills required for the job.