Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support funeral homes by arranging services and providing aftercare to families in need.
- Company: Join Southern Co-op, a community-focused organisation dedicated to compassionate end-of-life care.
- Benefits: Enjoy a £1,300 annual travel allowance and flexible working arrangements.
- Why this job: Make a meaningful impact in people's lives during their most challenging times.
- Qualifications: Empathy, customer service skills, and a full UK driving licence are essential.
- Other info: Candidates should be within commuting distance of Shaftesbury, Frome, Warminster, Gillingham, and Sturminster.
The predicted salary is between 36000 - 60000 £ per year.
Our funeral services play an important role in local communities, extending beyond the immediate needs of arranging funeral services, and supporting the bereaved at a very emotional time in their life.
As an Area Funeral & Memorial Consultant, you’ll provide cover and mobile support to funeral homes across the End of Life Services (ELS) trading area to deliver and exceed client expectations by delivering the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation and aftercare services.
We recognise the travel and flexibility required for the Area Funeral & Memorial Consultant role. To show our appreciation this role has a fixed addition of£1,300per annum. This is to contribute towards business car insurance and travel time.
KEY ACCOUNTABILITIES
- Embrace, support and deliver the ELS vision in a professional, commercial, caring and empathetic manner
- Confidently manage, support and process all enquiries in line with company procedures, the Funeral Director Code and FCA regulation
- Arrange and administer funeral consultations, memorialisation orders and aftercare services in-line with company policies, statutory legislation, internal KPI’s and the Funeral Directors Code
- Ensure correct care and ownership of the deceased is maintained and delivered and conduct Reflection Room visits
- Assist the Support Centre Operation as and when required with the following duties, including but not limited to, driving ceremonial vehicles and acting as a pall bearer
- Embrace and endorse ELS Bereavement care team and any aftercare services for individuals, groups and colleagues
- Maintain compliance in line with company policies, statutory legislation, internal KPI’s, the Funeral Director’s code and FCA regulation
- Ensure security of ELS premises and company equipment
- Receive payments from clients and complete administration of financial documentation, petty cash and weekly bookwork
- Advise line Manager of any building and maintenance requirements and ensure premises are cleaned and presented to the required standard
- Highlight and support the investigation of complaints or negative feedback to ensure a timely resolution
- Be proactive in community engagement initiatives both individually and in team events, whilst promoting ELS/SC brand proactively and positively to become the communities’ choice.
KEY EXPERIENCE, KNOWLEDGE AND SKILLS
- Ability to demonstrate an understanding of the needs of the bereaved in a caring, supportive and empathetic manner.
- Good customer service in a commercial environment.
- Computer literate, with sound working knowledge of Microsoft office and data entry systems
- Excellent administration and organisational skills with high attention to detail and accuracy
- Good communication skills with an empathetic and professional manner
- Proactive and able to use initiative
- Able to work either within a team environment or alone to achieve branch objectives
- Ability to build/promote existing links within the community
- Full UK driving licence with access to own vehicle
This role will be covering our Funeralcare branches in Shaftesbury, Frome, Warminster, Gillingham, Frome and Sturminster, so candidates should live within a reasonable commuting distance of these locations.
It’s a big responsibility when arranging funeral services, and one that should never be treated lightly. It’s tough, and calls for a high level of understanding, empathy and compassion. That said, this is a truly rewarding role and our team are extremely passionate about providing quality and the best service for our families.
#J-18808-Ljbffr
Area Funeral & Memorial Consultant Southern Co-op employer: Civvy Street Magazine
Contact Detail:
Civvy Street Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Funeral & Memorial Consultant Southern Co-op
✨Tip Number 1
Familiarise yourself with the local communities where you'll be working. Understanding their unique needs and customs can help you connect better with clients during such sensitive times.
✨Tip Number 2
Showcase your empathy and understanding in conversations. Practice active listening skills to ensure that you can respond appropriately to the needs of the bereaved, which is crucial in this role.
✨Tip Number 3
Network with local community groups and organisations. Building relationships can enhance your visibility and reputation, making you a trusted choice for families in need of funeral services.
✨Tip Number 4
Be prepared to discuss your experience in customer service and how it relates to handling sensitive situations. Highlighting your ability to manage enquiries with care will set you apart from other candidates.
We think you need these skills to ace Area Funeral & Memorial Consultant Southern Co-op
Some tips for your application 🫡
Understand the Role: Before applying, take time to fully understand the responsibilities and expectations of the Area Funeral & Memorial Consultant position. Reflect on how your skills and experiences align with the key accountabilities outlined in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, administration, and any previous roles that required empathy and support for bereaved individuals. Use specific examples to demonstrate your understanding of the needs of the bereaved.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing compassionate care and your commitment to community engagement. Mention your ability to work independently and as part of a team, and how you can contribute to the company's vision.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is professional and polished, reflecting the high standards expected in the funeral services industry.
How to prepare for a job interview at Civvy Street Magazine
✨Show Empathy and Understanding
Given the sensitive nature of the role, it's crucial to demonstrate your ability to empathise with bereaved families. Share examples from your past experiences where you provided support or care in difficult situations.
✨Familiarise Yourself with Company Policies
Before the interview, make sure you understand the company's procedures, the Funeral Director Code, and FCA regulations. This knowledge will show that you are serious about the role and prepared to uphold the standards expected.
✨Highlight Your Community Engagement Skills
Discuss any previous experience you have in community engagement initiatives. This role requires building relationships within the community, so showcasing your proactive approach will be beneficial.
✨Demonstrate Strong Organisational Skills
The position involves a lot of administration and attention to detail. Be ready to talk about how you manage your time and organise tasks effectively, especially in high-pressure situations.
