IT Systems Engineer

Civiteq is a specialist consultancy working at the intersection of technology, change and public services. We support organisations delivering complex digital transformation programmes, including major ERP implementations. We help them to design, deliver and embed change that genuinely works for people.

We’re known for our collaborative culture, deep subject‑matter expertise and practical, people‑centred approach to delivery. We’re looking for an experienced IT Systems Engineer to provide hands‑on support across our business while contributing to continuous improvement, automation and wider IT initiatives.

Principal Responsibilities

This is a role for the technically curious - someone with an appetite to learn, grow and apply new skills. You will be exposed to a broad and evolving technology stack, with the expectation that you develop your skills and apply them back into the role.

• Responsible for providing IT support across the business, acting as the first point of contact for all IT queries, issues and requests.
• Administer and maintain Microsoft 365, Entra and Intune across a fully remote team, covering identity, access, device management and compliance.
• Administer our SaaS application estate including user management, licensing and security.
• Execute user lifecycle processes including onboarding and offboarding.
• Embrace responsible AI as a core part of how you work - utilising AI to enhance your own workflows, reduce toil and deliver more effectively.
• Consider and contribute ideas on how AI could be applied across the team and wider organisation when solving problems.
• Stay on top of emerging developments and tooling, bringing relevant insights and recommendations to the team.
• Support the implementation and delivery of IT security controls, policies and compliance activities.
• Maintain accurate records of devices, software licenses and compliance activities.
• Contribute to the development of scripts, automations and integrations to reduce manual effort and improve efficiency.
• Proactively identify issues, risks and improvement opportunities - raising them with the team and, where required, leading the resolution.
• Maintain accurate documentation across systems, processes and configurations so that knowledge is shared.
• Work with third-party vendors and suppliers to manage relationships, support escalations and procurement activity.
• Actively participate in IT projects and wider initiatives, taking ownership of work and seeing it through to completion.
• Represent IT positively across the business, building strong working relationships with colleagues at all levels.

Requirements

Civiteq runs a fully SaaS-based environment centered on Microsoft 365 and a range of best-in-class software platforms. The organisation supports around 60 fully remote UK-based users, along with a similar number of Windows endpoint devices.

We’d be keen to hear from you if you have 3+ years experience in:

• Administering Microsoft 365, including Exchange Online, Teams and SharePoint.
• Experience with Copilot, Microsoft Defender and Purview preferred.
• Administering Entra ID and Intune.
• Configuring, securing and supporting Windows systems.
• Supporting end users at L2+ level across a range of hardware and software issues, and familiarity with service management tools such as Freshservice.
• Supporting a hybrid or fully remote user base.
• Administering and supporting SaaS applications, including access control, configuration, licensing and security.
• A good working understanding of IT security principles and compliance – a ‘security first’ mindset and discipline to apply controls consistently.
• Comfortable working independently and managing your own workload.

Desirable skills include:

• Exposure to scripting in PowerShell and/or Python – even foundational experience with an appetite to develop further is welcome.
• Experience working within an IT environment subject to ISO27001 and / or Cyber Essentials Plus requirements.
• Relevant professional and/or technical memberships/certifications or actively working towards them.
• Familiar with Agile ways of working.
• Experience working in a professional services / consultancy environment.

Benefits

You’ll be part of a collaborative, high-performing team where your work makes a real impact. We offer:

• Salary: Up to £50,000 per annum (depending on experience).
• This role is fully remote within the UK, but there will be a requirement to travel to client sites.
• A flexible, hybrid working model.
• Opportunities to shape how we grow and win work.
• A supportive culture that values innovation, integrity, and excellence.
• Contributory Pension – employer contribution of 5%, if the employee contributes 3%.
• Colleague bonus scheme – passed on company profitability and achievement of individual objectives.
• Access to Yu Life.
• Private Medical with BUPA.
• Health Cash Plan.
• Dental Cash plan.
• Life Assurance * 3.
• Holidays starting at 25 days but increase with length of service.
• Holiday purchase scheme.
• Car Salary sacrifice scheme (once passed probation).
• An individual learning budget, enabling you to own your development for each financial year.