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- Tasks: Lead a team to support elderly residents, ensuring their independence and wellbeing.
- Company: Established almshouse charity with a strong community focus.
- Benefits: Competitive salary, supportive environment, and meaningful work.
- Why this job: Make a real difference in the lives of elderly residents while developing your leadership skills.
- Qualifications: Experience with older people and strong communication skills required.
- Other info: Opportunity for personal growth in a dynamic and inclusive setting.
The predicted salary is between 36000 - 54000 £ per year.
An established almshouse charity is seeking a Resident Support Manager to lead resident support services in Southwark. This role sits at the heart of the community, coordinating pastoral and welfare support, enabling independent living and ensuring residents can access the right care and services at the right time. You will line manage two Resident Support Officers and work closely with colleagues to build a safe, welcoming and connected environment.
Key Responsibilities
- Lead and line manage the resident support team, ensuring a visible, responsive on-site service.
- Develop and oversee support that enables residents to live independently for as long as possible, tailoring help to individual needs.
- Coordinate care and connect residents with local agencies and providers, ensuring residents have the information needed to live safely.
- Provide first-point housing management support, including basic enquiries, repairs, neighbour issues and complaints.
- Manage voids and allocations processes with the Head of Housing, helping minimise turnaround times and income loss.
- Drive resident engagement: plan inclusive activities, manage budgets and encourage use of technology/assistive tech.
- Oversee building safety and compliance, including safeguarding practice, fire awareness and maintenance processes with staff and contractors.
- Support on-site research activity as required, including resident liaison and wellbeing/outcomes data collection.
The Candidate
- Experience of working with older people, ideally in community, sheltered/supported housing, health or social care settings.
- Able to support and lead a small team; line management experience desirable.
- Working understanding of safeguarding vulnerable adults and confident escalating appropriately.
- Strong administration, organisation and communication skills, with excellent IT, numeracy and literacy.
- Friendly, flexible and calm under pressure; empathetic and solutions-focused.
- Able to plan and prioritise workload to meet deadlines and maintain attention to detail.
- Commitment to equality, diversity and inclusive practice.
- Desirable: basic housing management knowledge, welfare/housing benefits awareness, and a relevant qualification (or willingness to work towards).
How to Apply: Please apply using the link or email syed@civitas recruitment for further info.
Resident Support Manager (elderly resident Centre) employer: Civitas Recruitment Ltd
Contact Detail:
Civitas Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Support Manager (elderly resident Centre)
✨Tip Number 1
Network like a pro! Reach out to your connections in the elderly care sector and let them know you're on the hunt for a Resident Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get involved in community events related to elderly care. This not only boosts your visibility but also shows your commitment to the field. Plus, it’s a great way to meet potential employers and learn more about what they’re looking for.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of safeguarding practices and resident engagement strategies. Be ready to share examples from your past experiences that highlight your skills in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Resident Support Manager (elderly resident Centre)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with older people and community support. We want to see how your skills align with the role of Resident Support Manager, so don’t hold back on showcasing relevant examples!
Showcase Your Leadership Skills: Since you'll be leading a small team, it’s important to demonstrate your line management experience. Share specific instances where you’ve successfully managed a team or supported others in their roles. We love to see how you can inspire and motivate!
Highlight Your Communication Skills: Strong communication is key in this role. Make sure to mention any experience you have in coordinating with local agencies or providing support to residents. We’re looking for someone who can connect with people and ensure they feel supported.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Civitas Recruitment Ltd
✨Know Your Community
Familiarise yourself with the local community and the specific needs of elderly residents. Research the almshouse charity's values and how they align with your own. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Experience
Prepare to discuss your previous experience working with older people or in similar settings. Be ready to share specific examples of how you've supported individuals in maintaining their independence and well-being, as this is crucial for the Resident Support Manager role.
✨Demonstrate Leadership Skills
Since you'll be managing a small team, think about times when you've successfully led others. Highlight your line management experience and how you've motivated your team to provide excellent support services. This will reassure them that you're capable of leading the resident support team effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the current challenges faced by the resident support team or how they measure success in resident engagement. This shows your proactive approach and genuine interest in the role.