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- Tasks: Help customers with tech issues and ensure data quality in our products.
- Company: Join Civitas Learning, a mission-driven team focused on improving student outcomes.
- Benefits: Enjoy a flexible work environment, competitive salary, and global remote opportunities.
- Why this job: Make a real difference in education by supporting institutions with actionable insights.
- Qualifications: Customer support experience, technical skills, and a passion for helping others.
- Other info: Work in a fun, multicultural environment with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Civitas Learning, Inc., is looking for a Customer Support Representative (CSR) to be part of our Customer Support team, a talented, collaborative, high-performance, and mission-driven team that is responsible for the data quality of our products: maintaining data freshness and accuracy in customers' apps, maintaining app usability, and implementing post-deployment custom code solutions to meet customers' needs. We ensure that the insights our products provide to our customers are driven by data of the highest quality.
The ideal CSR candidate will be patient and empathetic, have experience working with customers through email or through a ticket management system, and have the ability to describe highly technical content in a way that is comprehensible to users who are new to the technology. The CSR candidate will be curious, diligent, and organized, be able to recognize and interpret customer needs from minimal information, and be able to make decisions independently.
Job Description:
- Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.
- Answer frequently asked questions and redirect the user to the appropriate resource material.
- Make some administrative changes to the system configuration when it can be done through the user interface.
- Assist other cross-functional team members and escalate tickets as appropriate.
- Work collaboratively with local and geographically dispersed team members.
Desirable skills:
- One to two years experience working in customer support for a software industry.
- Technical aptitude and good communication skills.
- Experience working with databases such as Postgres or MySQL and knowledge of SQL syntax.
- Experience working with AWS Console, GitHub, JIRA.
- Experience manipulating large data files through linux command tools such as grep, awk, or sed.
- Experience working with XML, json.
- Bachelor's Degree.
What We Offer:
- Civitas is an Equal Opportunity Employer.
- Challenging and fun work environment.
- Flexible work Environment — we offer a good work/life balance.
- Anniversary recognition and event celebration.
- Working in a multi-cultural environment across the globe.
Remote - Global $10,000—$12,000 USD
WHY WE LOVE WHAT WE DO:
At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most. Civitas Learning's flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential.
Customer Support Representative in London employer: Civitas Learning
Contact Detail:
Civitas Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Civitas Learning through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations or technical questions. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! If you've got experience with SQL, AWS, or ticket management systems, be ready to discuss it. We love candidates who can communicate complex ideas simply, so practice explaining your tech know-how.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our mission-driven team at Civitas Learning.
We think you need these skills to ace Customer Support Representative in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Representative role. Highlight your experience in customer support, especially with software, and showcase your technical skills. We want to see how you fit into our mission-driven team!
Showcase Your Communication Skills: Since you'll be dealing with customers who may not be tech-savvy, it's crucial to demonstrate your ability to explain complex concepts simply. Use clear language in your application to show us you can communicate effectively, just like you would with a customer.
Highlight Relevant Experience: If you've worked with ticket management systems or have experience with databases like Postgres or MySQL, make sure to mention it! We love seeing candidates who have hands-on experience that aligns with what we do at Civitas Learning.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Civitas Learning
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with Civitas Learning's products and services. Understand how they help colleges and universities improve student outcomes. This knowledge will not only impress your interviewers but also help you answer questions more effectively.
✨Showcase Your Customer Support Experience
Be ready to discuss your previous customer support roles, especially in the software industry. Prepare specific examples of how you've handled challenging situations, triaged tickets, or communicated technical information to non-technical users. This will demonstrate your relevant experience and problem-solving skills.
✨Demonstrate Technical Aptitude
Since the role requires familiarity with databases and tools like SQL, AWS, and GitHub, brush up on these skills before the interview. Be prepared to discuss any hands-on experience you have with these technologies, and if possible, share how you've used them to solve customer issues in the past.
✨Emphasise Your Collaborative Spirit
Civitas Learning values teamwork, so highlight your ability to work collaboratively with diverse teams. Share examples of how you've successfully collaborated with colleagues, especially in remote settings, and how you can contribute to a high-performance team environment.
