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For Companies At a Glance
- Tasks: Lead a dynamic team to manage major accounts and ensure top-notch customer service.
- Company: Join Civils & Lintels, a forward-thinking company focused on sustainable construction.
- Benefits: Enjoy 23 days annual leave, private healthcare, and a competitive bonus scheme.
- Why this job: Make a real impact by enhancing customer experiences and driving business growth.
- Qualifications: Leadership skills and experience in account management or customer service are essential.
- Other info: Be part of a diverse team committed to a better tomorrow in construction.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Major Customer Office Manager – Bolton. As the Major Customer Office Manager, you will be responsible for overseeing the day-to-day sales operations and service delivery from a newly created office serving our larger regional and national accounts in Bolton. You will ensure that all client requirements are met with efficiency and professionalism, while maintaining strong internal coordination across departments. This role requires a proactive leader who can manage a large team, streamline processes, and build lasting relationships with major clients to support business growth and customer satisfaction.
Key Responsibilities
- Manage the operational delivery of services to major accounts, ensuring high levels of customer satisfaction.
- Act as the primary point of contact for key clients, addressing queries, resolving issues, and maintaining strong relationships.
- Coordinate with internal departments including sales, logistics, and finance to ensure seamless service delivery.
- Monitor account performance and prepare regular reports on service levels, KPIs, and client feedback.
- Lead and develop a team of account coordinators and administrators to support client needs.
- Identify opportunities to improve processes and enhance customer experience.
- Support the onboarding of new major accounts and ensure smooth transitions.
Essential Skills & Qualifications
- Leadership: Proven ability to lead and develop a team in a fast-paced environment.
- Customer Service: Strong focus on delivering excellent service to key clients.
- Communication: Excellent verbal and written communication skills.
- Organisation: Ability to manage multiple priorities and deadlines effectively.
- Problem-Solving: Capable of resolving issues quickly and efficiently.
- Attention to Detail: Ensures accuracy and quality in all aspects of account management.
Qualifications
- Bachelor’s degree in business administration, management, or a related field, or 5+ years of experience in account management, customer service, or office management.
- Experience managing major or national accounts is highly desirable.
- Proficiency in Microsoft Office and CRM systems.
Benefits
- 23 days annual leave, plus bank holidays (31 per year)
- Competitive company performance bonus scheme
- Private healthcare
- A contributory pension scheme
- Company funded Life Assurance
- A generous colleague discount scheme
- A range of training and development programmes to help you progress your career
Civils & Lintels main aim is to consistently exceed our customer’s expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it’s civils engineering or lintels, our customers rely on the in-depth knowledge of our depot teams so we make it our priority to provide the best training to ensure our colleagues are able to offer their expert advice and support.
Tomorrow’s construction projects will be more planet-friendly and people-friendly than ever before. Civils & Lintels exists to help achieve that mission with the latest products and the best advice, delivered exactly where and when needed. Every day, we’re proud to be part of a better tomorrow.
As part of the Huws Gray Group, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.
If you need any adjustments to support you through the application or interview process, please let us know.
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Major Customer Office Manager employer: Civils & Lintels
Contact Detail:
Civils & Lintels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Customer Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Major Customer Office Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its major accounts. Understand their values and how they serve their clients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership skills! Since this role involves managing a team, think of examples from your past experiences where you've successfully led a group or resolved conflicts. Be ready to share these stories during interviews.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Major Customer Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Customer Office Manager role. Highlight your leadership experience and customer service skills, as these are key for us. Use specific examples that showcase how you've managed teams and improved processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with major accounts and how you can contribute to our mission of exceeding customer expectations.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Civils & Lintels
✨Know Your Major Accounts
Before the interview, research the company’s major accounts and their specific needs. Understanding their client base will help you demonstrate your ability to manage relationships effectively and show that you’re proactive about customer satisfaction.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in developing team members and streamlining processes, as this is crucial for the role.
✨Prepare for Problem-Solving Scenarios
Think of specific challenges you’ve faced in previous roles and how you resolved them. The interviewer may ask you to describe a situation where you had to address a client issue or improve service delivery, so have those examples ready.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be concise and ensure you can explain complex ideas simply, especially when discussing how you would coordinate with different departments.
