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- Tasks: Lead a dynamic team to manage major client accounts and ensure top-notch service delivery.
- Company: Join Civils & Lintels, a forward-thinking company committed to sustainability and customer satisfaction.
- Benefits: Enjoy 23 days annual leave, private healthcare, and a competitive bonus scheme.
- Why this job: Make a real impact by building lasting relationships with key clients in a supportive environment.
- Qualifications: Proven leadership skills and experience in account management or customer service.
- Other info: Be part of a diverse team dedicated to creating a better tomorrow.
The predicted salary is between 36000 - 60000 £ per year.
As the Major Customer Office Manager, you will be responsible for overseeing the day-to-day sales operations and service delivery from a newly created office serving our larger regional and national accounts in Bolton. You will ensure that all client requirements are met with efficiency and professionalism, while maintaining strong internal coordination across departments. This role requires a proactive leader who can manage a large team, streamline processes, and build lasting relationships with major clients to support business growth and customer satisfaction.
Responsibilities
- Manage the operational delivery of services to major accounts, ensuring high levels of customer satisfaction.
- Act as the primary point of contact for key clients, addressing queries, resolving issues, and maintaining strong relationships.
- Coordinate with internal departments including sales, logistics, and finance to ensure seamless service delivery.
- Monitor account performance and prepare regular reports on service levels, KPIs, and client feedback.
- Lead and develop a team of account coordinators and administrators to support client needs.
- Identify opportunities to improve processes and enhance customer experience.
- Support the onboarding of new major accounts and ensure smooth transitions.
Qualifications
- Leadership: Proven ability to lead and develop a team in a fast-paced environment.
- Customer Service: Strong focus on delivering excellent service to key clients.
- Communication: Excellent verbal and written communication skills.
- Organisation: Ability to manage multiple priorities and deadlines effectively.
- Problem-Solving: Capable of resolving issues quickly and efficiently.
- Attention to Detail: Ensures accuracy and quality in all aspects of account management.
- Bachelor's degree in business administration, management, or a related field; or 5+ years of experience in account management, customer service, or office management.
- Experience managing major or national accounts is highly desirable.
- Proficiency in Microsoft Office and CRM systems.
About the Company
Civils & Lintels main aim is to consistently exceed our customer's expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it's civils engineering or lintels, our customers rely on the in-depth knowledge of our depot teams so we make it our priority to provide the best training to ensure our colleagues are able to offer their expert advice and support. Tomorrow's construction projects will be more planet-friendly and people-friendly than ever before. Civils & Lintels exists to help achieve that mission with the latest products and the best advice, delivered exactly where and when needed. Every day, we're proud to be part of a better tomorrow.
Company Values
As part of the Huws Gray Group, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
Benefits
- 23 days annual leave, plus bank holidays (31 per year).
- Competitive company performance bonus scheme.
- Private healthcare.
- A contributory pension scheme.
- Company funded Life Assurance.
- A generous colleague discount scheme.
- A range of training and development programmes to help you progress your career.
Major Customer Office Manager in Farnworth employer: Civils and Lintels
Contact Detail:
Civils and Lintels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Customer Office Manager in Farnworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and have some examples ready that showcase your leadership and problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for managing those major accounts.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Major Customer Office Manager in Farnworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Customer Office Manager role. Highlight your leadership experience and any relevant account management skills that align with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams and improved customer satisfaction in the past.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and well-structured. Use professional language but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Civils and Lintels
✨Know Your Clients
Before the interview, research the major clients that Civils & Lintels serves. Understand their needs and challenges, and think about how you can contribute to enhancing their experience. This will show your proactive approach and commitment to customer satisfaction.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight specific instances where you streamlined processes or improved team performance, as this aligns with the role's requirements.
✨Showcase Problem-Solving Abilities
Think of a few scenarios where you faced challenges in account management or customer service. Be ready to explain how you resolved these issues efficiently. This will demonstrate your capability to handle the fast-paced environment mentioned in the job description.
✨Prepare Questions
Have a list of thoughtful questions ready to ask at the end of the interview. Inquire about the company's approach to client relationships or how they measure success in the Major Customer Office. This shows your genuine interest in the role and the company.
