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- Tasks: Be the customer champion, managing orders and ensuring smooth project delivery.
- Company: Join Civilmart, a leading manufacturer of precast concrete in Australia.
- Benefits: Enjoy discounts, ongoing training, regular pay reviews, and novated leasing options.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Attention to detail, problem-solving skills, and previous customer service experience.
- Other info: Collaborative team culture with opportunities for career growth.
The predicted salary is between 28800 - 48000 £ per year.
Civilmart is a multi-national manufacturer of civil concrete products supplying to sectors such as residential development, local governments, water authorities, civil infrastructure, irrigation, the plumbing, and drainage market. We are renowned for being one of the largest producers of precast concrete in Australia! With our operations now expanding across QLD, WA, NSW, ACT, VIC, and SA across 29 different sites!
As the Customer Service Coordinator, you will be the go-to for customers and the internal champion for their needs. You will partner with Sales Representatives and our wider network to manage the quote-to-revenue process, ensuring every project runs smoothly, every delivery is on time, and every customer walks away impressed.
You will undertake a variety of activities including:
- Managing customer orders and queries; whether by phone, email, or in person with professionalism and care.
- Qualifying needs, negotiating expectations, and keeping customers informed about production and inventory.
- Creating quotes and following through to win business.
- Coordinating delivery details keeping everyone in the loop.
- Building strong relationships with project stakeholders and monitoring progress.
Access to a variety of discounts and services through the Flare Benefits Platform.
Ongoing training and development opportunities.
Regular remuneration reviews.
Access to novated leasing.
Desired Skills and Experience
- Attention to detail and ability to problem solve.
- Ability to work collaboratively and manage multiple priorities.
- Familiarity with Microsoft Office and enterprise systems.
- Previous experience in a customer service role.
Apply today to take the next exciting step in your career!
Customer Service Coordinator employer: CIVILMART
Contact Detail:
CIVILMART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Civilmart and understanding their products and services. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Customer Service Coordinator, you’ll need to manage customer queries with professionalism. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Civilmart.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in managing customer orders and queries, as well as any relevant skills that match the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can demonstrate their attention to detail and ability to solve problems effectively.
Highlight Teamwork Experience: Since this role involves working closely with Sales Representatives and other stakeholders, be sure to mention any past experiences where you collaborated successfully with a team. It shows us you're a great fit for our culture!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CIVILMART
✨Know the Company Inside Out
Before your interview, take some time to research Civilmart. Understand their products, values, and recent projects. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, your ability to manage customer queries is crucial. Prepare examples from your past experiences where you successfully handled difficult situations or exceeded customer expectations. This will demonstrate your problem-solving skills and attention to detail.
✨Practice Your Communication
Since you'll be liaising with various stakeholders, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and qualifications.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
