At a Glance
- Tasks: Support and maintain critical IT infrastructure, ensuring reliable services.
- Company: Join the DVLA, a leader in digital transformation within the government.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Other info: Dynamic environment with clear career paths and opportunities for growth.
- Why this job: Make a real impact on essential services that affect millions of lives.
- Qualifications: Experience with Windows and Linux servers; strong communication and problem-solving skills.
The predicted salary is between 47185 - 57671 £ per year.
Location: Swansea
Job grade: Higher Executive Officer
Contract type: Permanent
Working pattern: Flexible working, Full-time, Job share, Part-time, Shift working
Salary: £40,590
Closing date: Sun 15 Nov 2026
Reference: Profession Digital, Data & Technology
Joining Our Department Comes With Many Benefits, Including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Find out more about what it's like working at DVLA - Driver and Vehicle Licensing Agency – Civil Service Career.
Job Description:
As an Infrastructure Operations Engineer you will play a key role in supporting, managing and maintaining the core IT infrastructure that underpins critical business and production services. Working across both physical and virtual Server environments, you will be responsible for the maintenance, support and ongoing operation of infrastructure solutions and services. Supporting Windows, Linux and UNIX Server you will ensure systems are delivered and maintained in line with industry best practice, organisational standards, service requirements and key performance indicators (KPIs), helping to provide secure, reliable and efficient services throughout their lifecycle. This role offers the opportunity to work within a dynamic operational environment, contributing to the stability, performance and continuous improvement of essential IT services.
Your Responsibilities Will Include, But Aren’t Limited To:
- Supporting the operation, monitoring and maintenance of critical Server infrastructure and application services.
- Ensuring services are proactively managed through effective monitoring, alerting and automation.
- Working collaboratively across operational and technical teams to deliver resilient and reliable services.
- Contributing to service improvements that enhance performance, reduce risk and improve efficiency.
- Maintaining effective communication with stakeholders and ensuring operational activities are managed safely and efficiently.
Person specification:
To be successful in the role, you will need to be able to manage IT systems on and off premise. You will need to support software and infrastructure development projects and be able to work autonomously. Technically you would have worked with a range of systems, such as Windows and Linux Server operating systems in both virtual and physical environments, with evidence of implementing technical best practice within a technical framework. You will be an excellent communicator, able to collaborate with colleagues and customers whilst diagnosing and resolving problems and escalated customer issues. You will be adept at investigating and implementing technical solutions whilst documenting processes to ensure they are fit for purpose and repeatable.
Behaviours:
- Working Together
- Communicating and Influencing
Technical Skills:
- Technical Specialism (Skill level: Awareness)
- Technical Understanding (Skill level: Awareness)
- Coding and Scripting (Skill level: Awareness)
About Government Digital And Data:
Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives. The profession has technical specialists of all levels and backgrounds. They share a commitment to put users first and deliver world-leading government products and services.
Job roles within the profession range from trainee to Senior Civil Servants who lead on the very future of government itself. Building the government of tomorrow, the UK government is recognised as a global leader in digital transformation. Government Digital and Data experts design, build and manage essential services that impact millions of peoples lives daily. With an unprecedented number of digital transformation projects underway, the potential to help solve complex problems and shape our society’s future is enormous.
Examples Of Government Digital And Data Roles:
- User Researcher
- Test Engineer
- Content Designer
- Software Developer
- Delivery Manager
- Business Analyst
- DevOps Engineer
- Product Manager
- Infrastructure Engineer
- Technical Architect
As a Government Digital and Data specialist you will be working at the cutting edge of how people interact, and are empowered by government. You’ll work in collaborative multidisciplinary teams on a range of projects and services that focus on user needs and deliver real value to society. You’ll be part of a cross-government profession with clearly defined career paths, support and learning and development.
Infrastructure Operations Engineer in Swansea employer: Civil Service World
The General Dental Council (GDC) is an exceptional employer that prioritises employee growth and development within a collaborative and innovative work culture. Located in Birmingham, with the flexibility of hybrid working, GDC offers unique opportunities to lead impactful change and digital transformation initiatives while contributing to public health outcomes. Join a dedicated team where your expertise will be valued, and your contributions will directly enhance regulatory effectiveness.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Operations Engineer in Swansea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Civil Service World values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Civil Service World might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Civil Service World!
✨Direct Apply to Civil Service World
Let's not forget to apply directly through the Civil Service World website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Operations Engineer in Swansea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Civil Service World.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Civil Service World. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Civil Service World
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
