At a Glance
- Tasks: Ensure IT services are resilient and recoverable, managing continuity testing and stakeholder collaboration.
- Company: Join the Department for Environment, Food and Rural Affairs, making a difference in public service.
- Benefits: Flexible working options, professional development opportunities, and a supportive team environment.
- Other info: Great chance to work with diverse teams and improve critical IT processes.
- Why this job: Play a vital role in safeguarding IT services that impact the public and enhance your career.
- Qualifications: Experience in IT Service Continuity and strong communication skills are essential.
The predicted salary is between 57704 - 70528 £ per year.
Department for Environment, Food and Rural Affairs
Location: Multiple
Job grade: Senior Executive Officer
Contract type: Permanent
Working pattern: Flexible working, Full-time, Job share, Part-time
As a Service Continuity Manager, you will play a critical role in ensuring the availability, resilience, and recoverability of Defra and its associated Arms Length Bodies' IT services, enabling the department to meet its legal and statutory obligations to the public.
The role is responsible for managing and maintaining a rolling programme of service continuity testing for existing services, while also working closely with project teams to enable the delivery of Service Continuity requirements.
Reporting to the Senior IT Service Continuity Manager within DDTS Operations function, you will work collaboratively with a broad range of stakeholders, including Incident Managers, Technical Leads, Service Managers, Architects, and business representatives across the organisation.
This role offers excellent opportunities for professional development and career growth. You will have access to training, the opportunity to lead and contribute to improvement initiatives and projects, and the chance to work closely with specialist teams across the department, enabling you to broaden your skills and expertise.
Responsibilities:
- Ensure IT Service Continuity policy, processes, and standards are applied and adhered to for all services across the organisation.
- Engage with the relevant governance structures to ensure new and updated services adhere to IT Service Continuity standards, including return time objectives (RTO) and return point objectives (RPO).
- Facilitate the planning and implementation of regular IT Service Continuity tests for critical services across the Defra estate.
- Work closely with a variety of stakeholders, including suppliers, technical teams, project teams, service management, and senior management, to ensure the IT Service Continuity team's objectives are met.
- Effectively manage IT Service Continuity related risks by maintaining comprehensive documentation, identifying appropriate ownership, and developing mitigation strategies.
- Engage in continuous improvement of Service Continuity, and broader DDTS, policies, processes, and practices.
Skills and experience:
- Experience in a similar IT Service Continuity role.
- Proven track record of planning and implementing successful IT Service Continuity tests.
- Experience of working in large IT organisations with complex, multi-supplier support frameworks.
- Strong understanding of infrastructure, cloud technologies, networking, and application service dependencies.
- Strong stakeholder relationship and communication skills, including the ability to parse technical information into business friendly language.
- Knowledge of relevant standards, such as ITIL and ISO22301.
Behaviours:
We'll assess you against these behaviours during the selection process.
IT Service Continuity Manager in Newport employer: Civil Service World
The General Dental Council (GDC) is an exceptional employer that prioritises employee growth and development within a collaborative and innovative work culture. Located in Birmingham, with the flexibility of hybrid working, GDC offers unique opportunities to lead impactful change and digital transformation initiatives while contributing to public health outcomes. Join a dedicated team where your expertise will be valued, and your contributions will directly enhance regulatory effectiveness.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Continuity Manager in Newport
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Civil Service World values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Civil Service World might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Civil Service World!
✨Direct Apply to Civil Service World
Let's not forget to apply directly through the Civil Service World website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Continuity Manager in Newport
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Civil Service World.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Civil Service World. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Civil Service World
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
