Lead Service Transition Manager

Working pattern Full-time, Compressed hours

As aLead Service Transition Manager, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services are supported by the required resources necessary to operate and manage the service; deliver required levels of availability, reliability and performance; adhere to relevant industry, government and Home Office standards; are robust and affordable and are comprehensive and forward looking

Building on extensive experience in the area, you will apply control and rigour to the implementation of IT services, supporting the continued availability and effectiveness of IT Services. You will play a key role liaising with senior management and other teams with a view of the bridge between projects/programmes and the operation/support of the ongoing services.

You will contribute to the definition of standards for service transition and continual improvement.

Through excellent stakeholder management skills, you will be expected to leverage people, processes, suppliers and tooling in both day-to-day and longer-term goals whilst understanding the user experience and end-to-end impact of technology within the business. You will be managing teams and coaching junior members of the team to enable upskill them in service transition.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.Where this is the case, employees will be expected to spend a minimum of60% of their working time in the office.Applicants can raise any queries to the email address at the bottom of the advert.

Watch this short videoto hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital .

As aLead Transition Service Manager, your main day to day responsibilities will be to:

• Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.




• Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.




• Drive work forward to meet delivery deadlines, without compromising quality of delivered service.




• Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.




• Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.




• Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.




• Onboard the new service on to the Home Office ServiceNow ITSM toolingworking effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.However,compressed hoursare available.

Person specification

• Designing new services, managing material change to existing services and creating associated documentation.




• Producing high quality deliverables in a variety of contexts / environments.




• Applying a structured and methodical approach to problem solving.




• Applying a broad range of technical knowledge and skills to inform and deliver Service Design and Transition activities.




• Effectively communicating and setting expectations, with stakeholders, both internal and external to your direct team and the Home Office.




• Designing, owning and maintaining the process and procedures and proactive development of service transition and acceptance documentation.




• Working in enterprise scale IT transition teams and adhering to industry best practice.

Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives.

Theprofession has technical specialists of all levels and backgrounds. They share a commitment to put users first and deliver world-leading government products and services.

Job roles within the profession range from trainee to Senior Civil Servants who lead on the very future of government itself.

Working in Government Digital and Data

Building the government of tomorrow

The UK government is recognised as a global leader in digital transformation. Government Digital and Data experts design, build and manage essential services that impact millions of peoples lives daily.

With an unprecedented number of digital transformation projects underway, the potential to help solve complex problems and shape our society’s future is enormous.

Examples of Government Digital and Data roles:

• User Researcher




• Content Designer




• Software Developer




• Delivery Manager




• Business Analyst




• Product Manager




• Technical Architect

As a Government Digital and Data specialist you will be working at the cutting edge of how people interact, and are empowered by government.

You’ll work in collaborative multidisciplinary teams on a range of projects and services that focus on user needs and deliver real value to society. You’ll be part of a cross-government profession with clearly defined career paths, support and learning and development.

Connecting Government Employers with Policy-Aware Professionals.

A curated jobs board and recruiter directory embedded within the UK’s leading publication for the civil service.

Hosted within a high-trust editorial environment, with direct access to engaged professionals,CSW Jobs benefits from integration with content, events and policy conversations in a platform aligned with therealities of government recruitment.

• Connect with new talent via a trusted media brand




• Choose package options to suit your hiring needs




• Find professionals already engaged in public sector issues