Principal Applications Operations Engineer (4849) in Glasgow

Principal Applications Operations Engineer (4849)

Drive the digital infrastructure at the heart of Scotland’s property market and help shape the future of energy performance certification.

Join the Heat in Buildings Assessment Register Team within the Scottish Government as the Team Leader, leading the operation and development of the digital, statutory Energy Performance Certificate (EPC) Register. The team is responsible for ensuring the effective delivery of a critical national digital service that supports property transactions, government schemes, climate change reporting and wider Heat in Buildings policy, while delivering the most significant EPC reforms in Scotland for over 17 years.

You will lead the operational oversight of the Scottish EPC Register, ensuring it remains a high-performing, customer-focused digital service that meets the needs of users across the property and energy sectors. The role's key objective is to provide strategic leadership for this nationally important, public-facing digital asset, supporting ongoing service improvement, future legislative requirements, and the successful delivery of Scotland's energy efficiency and climate ambitions.

You will lead the operational oversight of the Scottish EPC Register, ensuring it remains a high-performing, customer-focused digital service that meets the needs of users across the property and energy sectors. The role's key objective is to provide strategic leadership for this nationally important, public-facing digital asset, supporting ongoing service improvement, future legislative requirements, and the successful delivery of Scotland's energy efficiency and climate ambitions.

• Manage configuration items, related information, service compliance, and risks; ensure the correct implementation of standards and procedures; and identify and mitigate risks and issues.
• Analyse current processes and identify, establish, and implement opportunities to optimise them, leading a Senior Product Manager and Senior Operations Lead to deliver service improvements.
• Be responsible for the overall governance of live service management, both through suppliers and in-house.
• Co-ordinate the team to investigate problems, implement solutions, and take preventive measures.
• Deliver a model to support and maintain future technologies and any databases that coexist within the current environment.
• Demonstrate a thorough understanding of the technical concepts required for the role and explain how these fit into the wider technical landscape.
• Manage testing, risk, and customer relations workstreams.
• Prioritise and define approaches to understand the user story, guiding others in doing so.

Person specification

Success profile:

Success profiles are specific to each job and they include the mix of behaviours, experience and technical criteria that candidates will be assessed on.

Experience:

• Significant experience of working at the interface between operational delivery and designing and delivering new infrastructure and services to support the development of new policy and regulations.
• Extensive demonstrable experience in managing risk, business continuity, disaster recovery and innovation.
• Previous experience working with cloud service providers, particularly AWS, is highly desirable. AWS certifications would be advantageous but are not mandatory.
• Extensive expert-level knowledge of applying standards associated with national and international IT best practice, including experience of accreditation and compliance, and ensuring that these standards are applied when delivering innovative, secure, and cost-effective business services.

Behaviours:

• Managing a quality service – Level 4

You can find out more about Success Profiles Behaviours here :

Technical Skills:

This role is aligned to the Application Operations Engineer in the Government Data and Technology Profession.

Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives.

Theprofession has technical specialists of all levels and backgrounds. They share a commitment to put users first and deliver world-leading government products and services.

Job roles within the profession range from trainee to Senior Civil Servants who lead on the very future of government itself.

Working in Government Digital and Data

Building the government of tomorrow

The UK government is recognised as a global leader in digital transformation. Government Digital and Data experts design, build and manage essential services that impact millions of peoples lives daily.

With an unprecedented number of digital transformation projects underway, the potential to help solve complex problems and shape our society’s future is enormous.

Examples of Government Digital and Data roles:

• User Researcher
• Content Designer
• Software Developer
• Delivery Manager
• Business Analyst
• Product Manager
• Technical Architect

As a Government Digital and Data specialist you will be working at the cutting edge of how people interact, and are empowered by government.

You’ll work in collaborative multidisciplinary teams on a range of projects and services that focus on user needs and deliver real value to society. You’ll be part of a cross-government profession with clearly defined career paths, support and learning and development.