Head of OSSD - Oracle System Support and Development

Based at Culham, Oxfordshire or Griffin Park, Cumbria (hybrid working). Salary up to £62,509 plus a £2,000 South East Allowance (South-East England based Staff only) and generous benefits package. Permanent/Full Time (37.5 hours per week).

The Civil Nuclear Constabulary (CNC) is an armed police service that’s dedicated to the nuclear industry. Our vision is to be recognised as a provider of a world-class service for the protection of nuclear material and facilities. Given the critical nature of our work, it’s vital that we recruit skilled and committed professionals to join our high-performing team.

This is an exciting time to join our System Support team. The CNC uses Oracle functionality across its departments - Finance, Procurement, HCM, Talent Learn and Recruitment. We are looking for an expert to develop and improve the service – and ensure its efficiency.

The Head of BPSS Systems Support and Development is a critical role at the CNC - delivering successful solutions by partnering with business and operational directorates to elicit requirements, and managing the design and development of BPSS Systems related modules. If successfully appointed in the role, you will be responsible for managing support, ensuring issue resolution, driving maintenance activities, tracking vendor performance, managing development efforts and ensuring projects are on track. You are accountable for the performance of the team and their motivation and collaboration. The HoSS&D should ensure continuous review and improvement to service delivery, to guarantee service design maintains fit for purpose.

Key Accountabilities

• Strategic Alignment: Partner with business and other stakeholders to ensure BPSS supported systems, services and deliverables align with business needs.
• Daily Operations: Manage delivery of BPSS support services on a day-to-day basis.
• Issue Resolution: Broker effective communication and coordinate resolution of issues escalated from suppliers, partners, vendors and customers.
• Problem and Defect Management: Ensure pervasive system issues are analysed and resolved.
• Development Services: Ensure successful development and delivery of enhancements, improvements, and projects. Coordinate efforts with Project Managers to ensure no operational issues.
• Vendor Governance: Manage vendor support services, ensuring compliance with Contracts/ Service Level Agreements (SLAs) and meeting Key Performance Indicators (KPIs).
• Security Compliance: Ensure compliance with security practices, guidelines, and standards.
• Relationships: Develop and maintain trusted relationships with suppliers, partners, vendors and customers in support of business strategies and goals.
• Technical Leadership: Provide technical guidance and process expertise for the BPSS Solution and Other Systems supported.
• Team Leadership: Motivating, training, and developing your teams.
• Resources: Managing spend and resources within the agreed budgets.
• Collaboration: Work with the wider Organisation to drive innovation with our BPSS processes and systems.
• Training: Oversight of training strategy to ensure application knowledge increases within the team.

Skills and Experience

• Bachelor’s degree or higher ideally in computer science, engineering, business or another relevant field.
• Relevant / professional services qualification.
• Relevant qualification in contract management, and/or the willingness to gain qualification.
• Strong leadership, planning, communication and interpersonal skills.
• Experience in managing vendors, partners, suppliers and technical teams.
• Experience of designing successful service delivery models for ERP transformation projects.
• Experience in Oracle Fusion, HCM and related Modules.
• Experience in planning of Technology support, change and maintenance.
• Management experience of vendor support services, ensuring compliance with Contracts/ Service Level Agreements (SLAs).
• Proven ability to develop and maintain effective internal and external business relationships with various levels of management.
• Highly developed interpersonal skills to work as a team member and customer liaison.
• Some experience in a public sector role, preferably within policing.

There will be occasional travel to other sites. A driving license is essential for this position in order to access these. Travel and accommodation will be paid for by the CNC.

Please note that for any Culham based applicants that this role will initially be based at our HQ Culham until our relocation to Harwell in Autumn 2026 and the role thereafter will be based at Harwell. This role has been assessed as suitable for hybrid working with a 60% home/40% office split.

Benefits of working for the CNC

• 27.5 days annual leave (rising by 1 day after 2 years’ service, and 0.5 days every year thereafter until a total of 32.5 days is reached) plus Bank Holidays.
• Additional 30 minutes time worked during the week to accrue additional leave of 3 days, which can be used for the period between Christmas and New Year.
• Flexi-time working scheme.
• Bonus scheme – dependent on organisational and personal performance, up to a maximum of 7% of salary.
• Subsidised Costa Coffee, restaurant, and deli on site at Culham HQ.
• Eligible to join the national Blue Light Card scheme, which offers discounts on a variety of products and services.
• Enhanced family friendly and wellbeing policies.
• Cycle to Work scheme.

As police staff, the public expect us to display the highest standards, values, and professional qualities at all times. The CNC values and Code of Ethics applies to all police staff and sets out the principles and standards of behaviour we expect to see, and you are responsible for displaying and delivering these to the highest standards.

Equality, Diversity and Inclusion are central to the values of our organisation. At CNC we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work. Through the dedicated commitment of our affinity networks, ED&I team and wider HR departments, we are on a journey to embed our ED&I commitments, ensuring the CNC is an employer of choice; where everyone feels included.