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- Tasks: Be the first point of contact for emergency services and manage critical incidents.
- Company: Join the Civil Nuclear Constabulary, a vital armed police service for the nuclear industry.
- Benefits: Enjoy 27.5 days leave, a generous pension, and a free on-site gym.
- Why this job: Make a real difference in public safety while working in a dynamic environment.
- Qualifications: Strong communication skills and resilience under pressure are essential.
- Other info: Embrace diversity and inclusion in a supportive team culture.
The predicted salary is between 26048 - 31257 £ per year.
Based at Sellafield Operational Policing Unit. Hours based on an average of 37 hours per week utilising a 24/7 rotating 12 Hour Shift Pattern. Salary up to £26,048 per annum plus up to a 20% shift allowance (once training period is complete) and a generous benefits package.
The Civil Nuclear Constabulary (CNC) is an armed police service that’s dedicated to the nuclear industry. Our vision is to be recognised as a provider of a world-class service for the protection of nuclear material and facilities. Given the critical nature of our work, it’s vital we recruit skilled and committed professionals to our first-class teams.
As a Communications Operator and Dispatcher, you’ll be the first point of contact to our on-site emergency services and members of the public that require our assistance. You will:
- Answer emergency and non-emergency calls from a variety of people.
- Take initial reports, transfer information, and dispatch the required resources.
- Gather relevant information and intelligence which enables our emergency services to fulfil their roles.
- Play an integral part of maintaining the security and safety of the nuclear site by helping to manage critical incidents and liaise with members of the public in and around the local area.
- Ensure all requests receive an appropriate response or resolution.
- Manage critical incidents and pre-planned events appropriately.
- Record important information while following organisational procedures to keep all information well managed, secure, and comprehensive.
This demanding role requires you to listen, ask appropriate questions, and consider options for actions while responding quickly and sensitively. You’ll join colleagues who have extensive knowledge of police regulations and the highest level of integrity. They’ll train you and help you meet the high standards required for this role.
To truly excel, you’ll bring fantastic listening and communication skills along with an ability to demonstrate resilience working under pressure. The post holder will be required to work regular 12 hour shifts on a 24/7 shift pattern including nights and weekends. You will also be required to achieve Developed Vetting (DV) level clearance, and commencement of this role will be subject to a medical assessment.
As police staff, the public expect us to display the highest standards, values, and professional qualities at all times. The CNC values and Code of Ethics applies to all police staff and sets out the principles and standards of behaviour we expect to see, and you are responsible for displaying and delivering these to the highest standards.
Benefits of working for the CNC include:
- 27.5 days annual leave plus bank holidays.
- Generous pension scheme (20.7% employers’ contribution).
- Bonus scheme - dependent on organisation's performance, up to a maximum of 7% of salary.
- Enhanced family friendly and wellbeing policies.
- Free on-site gym for staff.
Equality, Diversity and Inclusion are central to the values of our organisation. At CNC, we value and embrace the unique experiences, identities, and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work. Through the dedicated commitment of our affinity networks, ED&I team, and wider HR departments, we are on a journey to embed our ED&I commitments, ensuring the CNC is an employer of choice; where everyone feels included.
Please review the video links below which will give you an overview of the vetting process that you will be required to go through if you are successful in your application to join the CNC:
- Vetting: An Overview - https://youtu.be/lRit8RA7Zpo
- Vetting and Finances - https://youtu.be/JmZP7r-9MEE
- Vetting and Life Experiences - https://youtu.be/jVPHvgpB8nc
Call Handler & Dispatcher - Sellafield employer: Civil Nuclear Police Authority
Contact Detail:
Civil Nuclear Police Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler & Dispatcher - Sellafield
✨Tip Number 1
Get to know the CNC and its values! Before your interview, dive into their mission and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Call Handler & Dispatcher, you'll need to be clear and concise. Try role-playing scenarios with friends or family to get comfortable with handling different types of calls and situations.
✨Tip Number 3
Showcase your resilience! The job can be demanding, so think of examples from your past where you've handled pressure well. Be ready to discuss how you stay calm and focused during critical incidents.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the CNC and ready to take the next step in your career.
We think you need these skills to ace Call Handler & Dispatcher - Sellafield
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be handling emergency calls, it's crucial to highlight your communication skills in your application. Use clear and concise language to demonstrate how you can effectively convey information and respond to queries.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Call Handler & Dispatcher role. Mention any relevant experience or skills that align with the job description, especially those related to managing critical incidents.
Be Honest About Your Experience: If you've had experience in high-pressure situations, don’t shy away from sharing it! Be upfront about your past roles and how they’ve prepared you for this demanding position. Authenticity goes a long way in making a strong impression.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, you can ensure all your details are submitted correctly and you’ll be kept in the loop about your application status!
How to prepare for a job interview at Civil Nuclear Police Authority
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Handler & Dispatcher. Familiarise yourself with the key tasks like managing emergency calls and liaising with emergency services. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Active Listening
Since this role requires fantastic listening skills, practice active listening techniques before your interview. Engage in conversations where you summarise what the other person has said to ensure you understand. This will not only prepare you for the interview but also showcase your communication skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle critical incidents or high-pressure situations. Think of examples from your past experiences where you successfully managed similar challenges. This will help you illustrate your problem-solving abilities and resilience under pressure.
✨Showcase Your Values
The CNC values and Code of Ethics are crucial for this role. Be prepared to discuss how your personal values align with those of the organisation. Share examples of how you've demonstrated integrity and professionalism in previous roles, as this will highlight your suitability for the position.