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- Tasks: Provide technical support for control room systems and ensure service integrity.
- Company: Join the Civil Nuclear Constabulary, a vital armed police service for the nuclear industry.
- Benefits: Salary up to £32,561 plus a £2,000 South East allowance and generous benefits.
- Why this job: Make a real impact in a critical role while developing your technical skills.
- Qualifications: Experience in IT support and excellent communication skills required.
- Other info: Opportunity for travel across CNC sites and career growth in a dynamic environment.
The predicted salary is between 32561 - 34561 £ per year.
Based at Culham, Oxfordshire. Salary up to £32,561 plus a £2,000 South East allowance per annum plus a generous benefits package. Fixed Term Appointment for 2 years. Full-Time (37.5 hours per week).
The Civil Nuclear Constabulary (CNC) is an armed police service dedicated to the nuclear industry. Our vision is to be recognised as a provider of a world-class service for the protection of nuclear material and facilities. Given the critical nature of our work, it’s vital that we recruit skilled and committed individuals to our team.
We’re looking for a Control Room Systems Support Technician who can provide practical, technical support and ensure service is maintained to our control-room systems and solutions, ensuring system availability and integrity. You’ll provide practical support to control room operators to manage and rectify faults and issues and maintain system integrity by completing system configuration tasks. Some of your work will require working with the Service Desk and 3rd parties; ensuring that you see the issue through to conclusion. You’ll ensure you have an up-to-date awareness of system and fault status and be able to brief the wider team as needed.
We’re looking for someone to be a great team player and communicator – excelling in customer service and engaging with end-users and suppliers. You’ll ideally have some experience in supporting digital service(s) and be proficient with modern IT applications in the workplace but also be happy working with and learning new and unfamiliar systems. This role will require travel across our CNC operational sites across England and Scotland. You will also be required to meet the requirements to be granted SC clearance.
Please note that this role will initially be based at our HQ Culham until our relocation to Harwell in Autumn 2026 and the role thereafter will be based at Harwell.
Some of the responsibilities of this role include:
- Provide day-to-day technical and user support for all service-related activity, fault rectification and issue management.
- Use specialist technical knowledge of the systems to ensure the confidentiality, integrity, and availability of the systems and their data.
- Log relevant faults with the service desk and 3rd parties, and see through to conclusion.
- Provide excellent customer service to control-room users.
- Support the Configuration Lead to deliver system changes and upgrades.
- Understand and ensure compliance with relevant OpTech and IT system policies, procedures and security operating requirements.
- Liaise and work with control-room leads and Single Points of Contact (SPoCs) at all CNC operational sites.
- Maintain an up-to-date awareness of relevant systems and fault status and be able to brief this to the wider team as required.
- Support the Configuration Lead and Manager by undertaking travel to address system faults, updates and roll-outs at CNC sites.
To be successful in the role you will need to display the following experience and skills:
- Experience of supporting IT related systems, in either a technical support role or customer service role.
- Demonstrable experience working to exemplary levels of integrity and attention to detail.
- Digitally proficient with a good understanding of Microsoft Office applications.
- Ability to plan daily work activities, and prioritise with limited management oversight.
- Excellent communication skills with the ability to fully understand, discuss, and brief complex technical issues within the team, supply chain and end users.
- Self-motivated, proactive, committed to continuous improvement, in terms of both self and service delivery.
Overall, you’ll be a great team player and communicator – excelling in customer service and engaging with end-users and suppliers. You’ll ideally have some experience in supporting a digital service(s) and will be proficient with modern IT applications in the workplace but also be happy working with new and unfamiliar systems.
Please note that this role will require travel across all CNC sites. You will also need to meet the requirement to be granted SC clearance for this position.
If you are interested in applying please attach your CV and cover letter to your application on Oracle Opportunity Marketplace.
System Support Technician - Control Room in Didcot employer: Civil Nuclear Constabulary
Contact Detail:
Civil Nuclear Constabulary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support Technician - Control Room in Didcot
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the CNC on LinkedIn. Ask them about their experiences and any tips they might have for your application process. Personal connections can give you insights that you won’t find in the job description.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss your experience with IT systems and customer service confidently. Practise explaining complex issues in simple terms, as communication is key in this role!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, express your passion for supporting control room systems and your commitment to maintaining system integrity. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the CNC team. Good luck, we’re rooting for you!
We think you need these skills to ace System Support Technician - Control Room in Didcot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of a Control Room Systems Support Technician, so don’t hold back on showcasing your technical support and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at CNC. Be sure to mention your passion for technology and how you excel in communication and teamwork, as these are key for this role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their ability to manage and rectify faults effectively, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Civil Nuclear Constabulary
✨Know Your Systems
Before the interview, brush up on your knowledge of control room systems and IT applications. Familiarise yourself with common issues and solutions that might arise in a technical support role. This will help you demonstrate your expertise and confidence during the discussion.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated complex technical issues in the past. Think about times when you’ve had to explain something tricky to a non-technical audience or worked collaboratively with a team to resolve an issue.
✨Demonstrate Customer Service Excellence
Be ready to discuss your experience in providing top-notch customer service. Prepare specific examples where you went above and beyond to assist users or resolve issues. Highlight your ability to remain calm under pressure and your commitment to ensuring user satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think through potential faults or issues that could occur in a control room setting and how you would approach resolving them. This will show your proactive mindset and readiness to tackle challenges head-on.