Survey Interviewer - Heathrow
Date: 10 Jul 2026
Location: Heathrow Airport, GB
Salary: £25,000 (Prorated salary £11,868 per annum as this is a part time role)
Contract Type: Fixed Term Contract – Part Time - 10 shifts per month – 864 hours per year
Security Level: CTC
Visa Restrictions: This position does not offer visa sponsorship.
Closing Date: Friday 24th July 2026
Interview Date: W/C Monday 3rd August 2026
The Role
We are currently looking for Survey Interviewers for Heathrow Airport. Candidates should have previous customer experience.
The role of Survey interviewer is to collect information on the characteristics of air passengers through face‑to‑face interviews at airside locations:
- Approach air passengers to seek their cooperation with the survey
- Obtain accurate information from air passengers both on their journey and their personal details using a pre‑set questionnaire
- Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent, revising the recorded answer if appropriate. Indicate on the questionnaire where false information is believed to have been deliberately given
- Maintain a strict systematic random sampling scheme to ensure integrity of survey results
Shift patterns will be between 6 am and 10:30 pm, largely depending on passenger numbers. Heathrow requires early starts of 6 am, so candidates should live within a commutable distance for shift times.
About You
Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.
Previous experience with market research is advantageous but not essential.
Must be able to read, understand, and speak English fluently; additional languages are an asset.
Experience of working autonomously and without supervision.
Candidate availability: able to work all days of the week with a mix of early and late shifts for 10 shifts per month.
What Can We Offer You?
We offer free parking, uniform allowance, and staff discounts at airport retailers and restaurants.
Additional Information
These roles may require access to operationally sensitive infrastructure and/or nationally protected information. Post holders must undergo National Security Vetting and obtain the appropriate level of clearance.
CTC: To be vetted, we usually expect a reasonable period of residency in the UK so meaningful checks can be undertaken. For this role this will need to be 3 years.
If you do not meet these requirements, we may not be able to accept your application.
Inclusive Recruitment
We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Adjustments during the recruitment process can be made upon request.
Survey Interviewer - Heathrow employer: Civil Aviation Authority
The Civil Aviation Authority is an exceptional employer, offering a dynamic work environment that prioritises safety and regulatory compliance in the aviation sector. With a strong commitment to employee development, you will have access to unique growth opportunities, including domestic and international travel, all while enjoying the flexibility of a hybrid working model that promotes work-life balance.
