At a Glance
- Tasks: Provide essential admin support to medical professionals and manage clinical sessions.
- Company: Join the Civil Aviation Authority, ensuring safe skies with a dynamic team.
- Benefits: Free gym access, generous leave, pension scheme, and opportunities for career growth.
- Other info: Inclusive workplace with flexible roles and a commitment to diversity.
- Why this job: Make a real difference in aviation safety while developing your skills in a supportive environment.
- Qualifications: Experience in administration, strong customer service skills, and a passion for learning.
The predicted salary is between 36000 - 60000 £ per year.
Professional Support Officer – Medical
We are the UK\'s aviation and aerospace regulator and recognised as a world‑leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
Details
- Salary: £24,994 up to £26,000 dependent upon experience
- Contract Type: 12‑Month Fixed‑Term Contract
- Security Level: BPSS
- Visa Restrictions: This position does not offer visa sponsorship
- Role known internally as: Professional Support Officer – Medical
- Closing Date: Monday 24th November 2025
- Interview Date: W/C Monday 1st December 2025
Role
The Medical Capability Team is responsible for a wide variety of vital services that enable our skies to remain safe. This covers everything from individual case management to international conferences and the sharing of best practice regarding aviation medical advancement. The team is looking for a Professional Support Officer to provide secretarial and administrative support duties to our specialist consultants, medical assessors, and nurses.
In this role you will deal with all manner of people and will often act as the face of the Medical Department when corresponding with both internal and external customers. You will also administer clinical sessions, arrange clinical support and stock control, and manage medical data for audit purposes. The role provides the opportunity to work directly with doctors and medical professionals supporting their clinics, including greeting external applicants and assisting in taking blood and hair samples for testing purposes.
The duties and responsibilities of the role will require the successful candidate to be office based in Aviation House.
About You
- Extensive previous secretarial experience, working at times under pressure.
- Good standard of education, including English, and a secretarial qualification or experience.
- A passion for providing excellent customer service, both externally to CAA applicants and internally to in‑house departments.
- Ability to prioritise workloads and cross‑train with others in the team to offer support at peak periods.
- Comfortable with picking up the phone and speaking with applicants to resolve or expedite issues.
- Enjoy procedures and compliance and understand the importance of discretion and data management.
- Must have a proven “can‑do” attitude and an appetite for learning, as well as a personality that enjoys working in a truly diverse environment.
- Ability to recognise the importance of the team within the CAA and the opportunity to represent a compassionate and professional face to the many applicants that the department liaises with.
- High degree of interpersonal skills at all levels.
- Willingness to work flexibly in response to changes in priority and under pressure including location and hours.
- A proven flair for pre‑empting situations and identifying solutions.
- A high standard of IT skills.
- Assist with the testing, such as the taking of blood and hair samples.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. Candidates must undergo National Security Vetting and achieve the appropriate level of clearance. To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.
We will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations. We are working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028.
Inclusive Recruitment
We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident Scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.
Benefits
We offer a range of excellent benefits such as free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!
Closing & Interview
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
Professional Support Officer in Crawley employer: Civil Aviation Authority
The Civil Aviation Authority is an exceptional employer, offering a dynamic work environment at Aviation House where collaboration and continuous learning are at the forefront. As a Professional Support Officer, you will benefit from a supportive culture that values diversity, alongside excellent perks such as a free onsite gym, generous annual leave, and a robust pension scheme, all while contributing to the vital mission of ensuring safe skies.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Support Officer in Crawley
✨Tip Number 1
Get to know the company! Research the Civil Aviation Authority and their Medical Capability Team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the Medical Department, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common database software and medical data management systems. Being able to demonstrate your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Professional Support Officer in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Professional Support Officer role. Highlight your secretarial experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our Medical Capability Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to work under pressure. Let us know why you're excited about joining the Civil Aviation Authority and how you can contribute to our mission.
Show Off Your IT Skills:Since you'll be using various IT systems and database software, make sure to mention your tech-savviness in your application. We love candidates who are comfortable with technology and can manage medical data efficiently!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Civil Aviation Authority
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Professional Support Officer role and its responsibilities. Familiarise yourself with the Medical Capability Team's functions and how your administrative skills can support their work. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role involves interacting with both internal and external customers, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond to assist someone. This will demonstrate your passion for service and your ability to handle diverse stakeholders.
✨Demonstrate Your IT Proficiency
As the job requires using various IT systems and database software, be ready to discuss your experience with these tools. If you have specific examples of how you've managed data or improved processes using technology, share those. This will highlight your technical skills and adaptability in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to prioritise tasks or manage conflicting demands. Practising your responses will help you articulate your thought process and showcase your 'can-do' attitude effectively during the interview.
