Survey Interviewer - Luton Airport

Location: Luton, GB

Salary: £25,000 (Prorated salary £11,868 per annum as this is a part time role)

Contract Type: Fixed Term Contract – Part Time - 10 shifts per month – 864 hours per year

Security Level: CTC

Visa Restrictions: This position does not offer visa sponsorship.

Closing Date: Friday 31st July 2026

Interview Date: W/C Monday 3rd or 10th August 2026

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role:

• We are currently looking for Survey Interviewers for Luton Airport and candidates would have previous customer experience.
• The role of Survey Interviewer is to collect information on the characteristics of air passengers through face‑to‑face interviews at airside locations:
• To approach air passengers to seek their cooperation with the survey
• To obtain accurate information from air passengers both on their journey and their personal details using a pre‑set questionnaire
• Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate.
• Indicate on the questionnaire where it is believed that false information has been deliberately given
• Maintain a strict systematic random sampling scheme to ensure integrity of survey results
• Shift patterns would be between 6am and 10:30pm – this would largely depend on passenger numbers coming through the airport.
• Heathrow requires early starts of 6am so candidates should live within a commutable distance for shift times.

About You:

• Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.
• Previous experience with market research is advantageous but not essential.
• Must be able to read, understand and speak English fluently; the ability to speak other languages would be an asset.
• Experience of working autonomously and without supervision.
• Candidates should be available to work over all days of the week with a mixture of early and late shifts for 10 shifts per month.

What Can We Offer You?

• We offer free parking, uniform allowance as well as staff discounts at airport retailers and restaurants.

Additional Information:

• For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or nationally protected information.
• For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. CTC - To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role it will need to be 3 years.
• If you do not meet these requirements, we may not be able to accept your application.
• The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Inclusive Recruitment:

• We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds.
• As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview.
• If you require any adjustments during the recruitment process, please let us know.
• We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.