At a Glance
- Tasks: Lead continuous improvement initiatives to enhance service quality and efficiency.
- Company: Join the UK's leading aviation and aerospace regulator.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personal development and ethical standards.
- Why this job: Make a real impact in aviation by driving change and improving processes.
- Qualifications: Lean Six Sigma certification and strong project management skills required.
The predicted salary is between 55000 - 55000 £ per year.
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The Role
- Working with the Head of Continuous Improvement to develop a sustainable improvement capability which embeds a culture of Continuous Improvement (CI) and Operational Excellence within the CAA.
- This will involve building capability and skills to deliver knowledge and support across the business.
- The CI Coach will work with business areas to deliver improvements to service quality and efficiency in addition to improved risk management and customer experience.
- You will ensure that changes to working practices and processes are well managed and any impact to Service Delivery is clearly understood and agreed with stakeholders in line with the CAAs strategic goals.
- This will require a strong network of relationships across the organisation; influencing and driving change at Head of Department and at operational process level.
- These objectives will be met by a team of internal Continuous Improvement (CI) Coaches who, in partnership with Portfolio Delivery colleagues, will provide improvement expertise and coaching to CAA operational managers and teams in Continuous Improvement tools and techniques and creating a foundation for sustainable improvement in the longer term.
- This will mean needing the ability to share skills and knowledge across the team and also have the passion to improve themselves.
- Promoting a culture of Continuous Improvement through coaching, training and mentoring managers and teams in the appropriate use of problem-solving tools and techniques with the aim of reducing costs and improving service and efficiency.
This will be complete across:
- Projects: Leading continual improvement focused projects using a 5D approach supporting business teams in reaching and improving on its year on year performance targets across Quality, Cost and Delivery.
- Improve operational processes to reduce internal waste, build in quality and enhance customer service.
- Reducing the burden associated with internal rework and complaints.
- Enable business driven projects to deliver optimised processes by identifying and where appropriate delivering “end to end” improvement opportunities particularly but not solely before digitisation/technology activity.
- Act as a CI SME, working closely with project teams to ensure that system changes and enhancements are developed using Continuous Improvement principles, with error proofing in place to prevent passing defects downstream.
- Working with management teams to coordinate, schedule, and resource necessary operational readiness activities ahead of any significant change initiative.
Service Design
- Ensure services address user needs by adopting a user-centered approach to design and improvement projects.
- Design and refine service prototypes, testing them with real users to iterate and enhance.
- Consider both short-term and long-term impacts of service design decisions, embedding quality and customer-centricity into change projects.
- Create and maintain detailed service blueprints, covering both front-end and back-end processes involved in service delivery.
- Document design decisions, user personas, journey maps, and other key artifacts for internal reference and communication.
Relationships
- Develop close working relationships with Business teams to drive understanding of how the areas can work more effectively together and how shared processes can be improved, driving down error rates through the identification of root cause.
- Work with Portfolio Delivery colleagues to support Business Change activities at all levels (e.g. small scale change at a centre level or escalating large scale changes which impact business wide), through impact assessing the change and working actively with the business to implement the change with no adverse impact to the service.
Learning
- Facilitate/lead Continuous Improvement workshops, including as-is and to-be workshops developing new operating procedures, reviewing and improving existing quality procedures.
- Research, explore and study the latest thinking in CI and OpEx to ensure we are bringing the CAA the latest thinking in this field.
- Contribute to, create and deliver CI training (including Operational Management training) for delivery to management and business teams.
- Contribute to the CI strategy for the CAA.
- Support the CAA in building quality and customer centricity into its change projects.
About You
- Lean Minimum 2a / Six Sigma minimum Greenbelt / Process Improvement / Continuous Improvement Coach / Service Design appropriate certification required.
- Can demonstrate an ability to conduct a methodical investigation, analysis and documentation of business needs, including defining the Voice of the Customer and customer journey to meet all or part of the CAA's stated business functions and processes and associated information.
- Strong Project Management skills.
- Management of diverse, cross-functional project teams.
- Strong engagement, influencing and relationship management skills.
- Self-starter, motivated and tenacity to see projects and programmes through to implementation.
- Experience in leading people through change.
- Ability to prioritise tasks with differing timescales.
- Ability to communicate clearly and effectively.
- Ability to work under pressure.
- Ability to understand the needs and sensitivities of the business.
- Collaborative approach to getting things done.
- To work with the minimum of supervision.
- Good understanding of the broader aspects of major organisation restructuring – i.e. Communications, Stakeholder Management and Change Management.
- Sufficient seniority and credibility to advise business teams of ‘Subject Matter Experts’ (SME’s) on their projects and the ability to find ways of solving or pre-empting problems.
- Knowledge of how to use tools to diagnose, design and implement change interventions.
- Experience with RPA, AI and automation software and projects.
- Experience of supporting process migration projects.
- Experience of working in a regulatory environment.
- Experience of working in the aviation industry.
Additional Information
- For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.
- The CAA values high ethical standards and personal integrity among employees.
- If invited for interview you will be asked to complete a declaration of interest.
- The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time.
- We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds.
- As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview.
- If you require any adjustments during the recruitment process, please let us know.
Working With Us
- Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.
- Our Values: Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone.
Continuous Improvement Coach in London employer: Civil Aviation Authority
The Civil Aviation Authority is an exceptional employer, offering a dynamic work environment that prioritises safety and regulatory compliance in the aviation sector. With a strong commitment to employee development, you will have access to unique growth opportunities, including domestic and international travel, all while enjoying the flexibility of a hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement Coach in London
✨Tap into Aerospace Communities
Join aerospace engineering forums and social media groups. These spaces are often buzzing with opportunities, and you'll get to know industry pros who can give insider tips on temporary roles at places like Civil Aviation Authority.
✨Be Ready for Seasonal Hiring
Keep an eye out for seasonal hiring windows when big projects ramp up. Many companies in aerospace will bring in temporary staff for peak times, so it’s worth checking back regularly for opportunities at places like Civil Aviation Authority.
✨Showcase Your Skills at Events
Attend industry events or job fairs focused on aerospace; these can be great places to meet recruiters and hiring managers face-to-face. Bring your A-game, and don’t hesitate to mention your interest in temporary positions.
✨Apply through Our Website
When you find temp roles listed on our website, apply directly! It shows you're genuinely interested in the position at Civil Aviation Authority and makes it easier for their team to spot your application.
We think you need these skills to ace Continuous Improvement Coach in London
Some tips for your application 🫡
Show Off Your Relevant Projects:When applying for a temporary role in aerospace engineering, make sure to highlight any relevant projects you've worked on. Include details about your role, the technologies or methodologies used, and the impact of your work. This not only demonstrates your hands-on experience but also your understanding of the field.
Tailor Your CV to Engineering Standards:Your CV should follow industry conventions, so make sure it's structured to showcase your technical skills, like CAD software or simulation tools. Also, include any certifications relevant to aerospace engineering, as these can make a strong impression on Civil Aviation Authority.
Inject Some Personality into Your Cover Letter:Since this is a temporary role, we want to see why you're excited about this opportunity with Civil Aviation Authority. Let your personality shine through your cover letter, perhaps by discussing why aerospace engineering fascinates you or sharing a project that ignited your passion. We want to see your motivation and enthusiasm!
Highlight Teamwork and Communication Skills:Aerospace engineering often involves collaboration, so be sure to showcase your teamwork and communication skills in your written application. Use examples that demonstrate how you've effectively worked with others, especially in high-pressure situations, as this will resonate well with Civil Aviation Authority.
How to prepare for a job interview at Civil Aviation Authority
✨Brush Up on Your Technical Knowledge
Given you're aiming for a role in aerospace engineering, make sure you’re clear on key principles relevant to the role. Expect to tackle questions about materials, aerodynamics, and engineering principles. Revisit any projects or concepts you’ve studied, especially those that highlight problem-solving in design processes.
✨Showcase Relevant Projects in Your Portfolio
Even for a temporary role, it's crucial to present any relevant aerospace projects you’ve worked on. We should be ready to discuss the tools you used, the methodology behind your designs, and the specific outcomes. It's your chance to showcase not just your skills but also your passion for engineering.
✨Understand the Temporary Nature of the Role
Since this is a temporary position, we want to be prepared to discuss how we can quickly add value to the team. Be ready to articulate what you can bring to the company during this short-term engagement and show eagerness to learn and adapt quickly within the environment at Civil Aviation Authority.
✨Prepare for Practical Technical Assessments
Expect potential technical assessments where you might need to solve engineering problems or even design a small project on the spot. We should practice common scenarios that could arise in aerospace to demonstrate our hands-on ability, whether it's through CAD software or analytical thinking.
