Communications Officer - Digital in London

Salary: £32,000 up to £35,000 dependent upon experience

Contract Type: Permanent – Full Time

Security Level: BPSS

Visa Restrictions: This position does not offer visa sponsorship

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The Communications Officer supports the delivery of high-quality communications and engagement activities aligned with organisational priorities. Working under the direction of senior team leaders, the Officer assists with digital content initiatives, website updates, and accessibility compliance, ensuring outputs are consistent, integrated, and user focused. The role contributes to maintaining accurate, engaging content across channels and supports the coordination of communications across priority areas.

• Assist in implementing content strategies aligned with organisational communications goals
• Support day-to-day digital content requests, ensuring website content is accurate, accessible, and engaging
• Coordinate updates to web pages and digital platforms under the guidance of senior specialists
• Provide guidance on accessibility standards (WCAG 2.2) when preparing content
• Collaborate with internal teams to gather information and ensure content accuracy
• Help manage content request systems, maintaining audit trails and version control
• Monitor basic content performance metrics and report findings to senior team leaders
• Assist in managing digital consultations and stakeholder engagement activities as directed

About You

To be considered for the role you will need to have:

• Strong written and verbal communication skills, with attention to detail
• Experience in digital content creation and familiarity with content management systems (CMS)
• Understanding of WCAG 2.2 accessibility standards
• Ability to collaborate effectively with internal teams and subject matter experts
• Organisational skills to manage multiple requests and meet deadlines
• Basic analytical skills to support content performance reporting

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

BPSS: To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken. If you do not meet these requirements, we may not be able to accept your application.

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years' time. Our move is driven by strategic, operational and environmental considerations. We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers. We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028.

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Use of Artificial Intelligence by candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Our Values: Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone.

Closing Date: Sunday 8th February 2026

Interview Date: W/C Monday 16th or 23rd February 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.