Salary: £25,000 (Prorated salary £11,868 per annum as this is a part time role)
Contract Type: Fixed Term Contract – Part Time - 10 shifts per month – 864 hours per year
Security Level: CTC
Location: Heathrow Airport
Visa Restrictions: This position does not offer visa sponsorship.
Closing Date: Friday 24th July 2026
Interview Date: W/C Monday 3rd August 2026
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The Role
We are currently looking for Survey Interviewers for Heathrow Airport and candidates would have previous customer experience.
The role of Survey interviewer is to collect information on the characteristics of air passengers through face‑to‑face interviews at airside locations:
- To approach air passengers to seek their cooperation with the survey
- To obtain accurate information from air passengers both on their journey and their personal details using a pre‑set questionnaire
- Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate. Indicate on the questionnaire where it is believed that false information has been deliberately given
- Maintain a strict systematic random sampling scheme to ensure integrity of survey results
Shift patterns would be between 6am and 10:30pm – this would largely depend on passenger numbers coming through the airport. Heathrow requires early starts of 6am so candidates should live within a commutable distance for shift times.
About You
Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.
Previous experience with market research is advantageous but not essential.
Must be able to read, understand and speak English fluently, the ability to speak other languages would be an asset.
Experience of working autonomously and without supervision.
Candidates should be available to work over all days of the week with a mixture of early and late shifts for 10 shifts per month.
What Can We Offer You?
We offer free parking, uniform allowance as well as staff discounts at airport retailers and restaurants.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.
CTC – To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 3 years.
For more information on CTC clearance please visit - Vetting explained - GOV.UK (www.gov.uk)
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.
Inclusive Recruitment
We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Find out more about the Disability Confident Scheme. If you require any adjustments during the recruitment process, please let us know.
Survey Interviewer - Heathrow in Hounslow employer: Civil Aviation Authority
The Civil Aviation Authority is an exceptional employer, offering a dynamic work environment that prioritises safety and regulatory compliance in the aviation sector. With a strong commitment to employee development, you will have access to unique growth opportunities, including domestic and international travel, all while enjoying the flexibility of a hybrid working model that promotes work-life balance.
