At a Glance
- Tasks: Lead transformational change and support teams through exciting projects in the aviation sector.
- Company: Join a dynamic team at the forefront of aviation regulation and change.
- Benefits: Enjoy flexible working, 28 days leave, gym access, and a generous pension scheme.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping colleagues adapt to new ways of working.
- Qualifications: Experience in change management and a passion for supporting people through transitions.
The predicted salary is between 62000 - 65000 € per year.
Salary: £62,000 to £65,000 per annum dependent upon experience
Contract Type: 12 Fixed Term Contract
Security Level: BPSS
Visa Restrictions: This position does not offer visa sponsorship
Our Team
Portfolio Delivery is core to the continuous improvement of the CAA. As we evolve the way we operate in an ever‑changing world, it is vital that the CAA remains agile, forward‑thinking, and easy to do business with. As the regulator, we are at the forefront of anticipating, creating, and implementing change within our world‑leading aviation sector and must hold ourselves to the same standard.
The Role
As a manager in the Business Change team, you will work collaboratively with business areas to ensure colleagues are fully prepared to receive change. Working with your project sponsor and wider project team, you’ll play a pivotal role in engaging colleagues at all levels, building capability and capacity to receive transformational change by ensuring colleagues are ready, willing and able to accept new ways of working. Using a structured change management approach, you will produce business change plans to deliver outcomes that cover People, Process and Technology, as well as the projects encouraged benefits, whilst also acting to minimise resistance and improve engagement. This role is specifically for Business Change Managers, not Business Analysts. In summary, the Business Change Manager will support the business through Portfolio Delivery Business Change methodology end to end.
Key Responsibilities
- Manage the people‑side of change on key Portfolio projects
- Lead change impact analysis for people, processes, and systems
- Create business change strategy and supporting plans, ensuring activities are owned and fully resourced
- Ensure the integration of business change activities into the overall project plans and work with the Project Manager to keep these activities on track
- Identify people‑side risks and anticipated points of resistance, developing specific interventions, plans to mitigate, or address concerns
- Assist SME and project teams in co‑coordinating, scheduling, and messaging training requirements internally and externally, including developing materials and tools
- Provide practical help to users with new systems before, during, and after the 'go‑live' of system replacements
- Complete business readiness assessment at key points within the project life cycle and conduct readiness assessments to prepare affected business areas for the transition to new ways of working
- Lead project transition into BAU ensuring all changes are embedded
- Collate feedback from colleagues who have been part of the change to gauge success of the interventions
- Lead and contribute creative and innovative ideas for the development and growth of the Business Change team
- Provide line and task management duties to Business Change Analysts
About You
We are a dynamic and supportive team that works collaboratively with each other and our project teams to ensure people are a priority in the delivery of change. We are keen to work with individuals who are passionate about people and committed to ensuring they are supported through the delivery of change in an organisation.
Experienced in leading end‑to‑end cross‑business transformation/change, and a natural leader with gravitas and an ability to influence senior partners. Delivery focused with a positive attitude who can adapt approaches to ensure projects deliver; supports, develops, challenges, and works positively with a wide range of individuals at all levels in support of the Portfolio. Experience dealing with a wide range of stakeholders including Executive Committee/Board, all departmental managers, industry suppliers and government departments. Strong enough to stand ground on key decisions and willing and able to positively challenge partners at all levels. Operates with urgency and pace without neglecting quality; supporting, developing, and challenging are key components of this role. Good knowledge and understanding of (or keen to learn about) CAA’s industry and business environment. Operates to the CAA Values and Behaviours framework and is an action‑oriented self‑starter who works on their own initiative and takes ownership of personal performance. Passion for business change and eagerness to work with a team that shares this drive and energy.
Skills and Experience
- Experience and knowledge of change management principles and methodologies, and applying these to project delivery
- Ability to lead and coach others in effective change management
- Experience leading workshops with numerous internal and external partners
- Change management qualification preferred (APMG / Prosci ADKAR®)
What We Can Offer You
This is an opportunity to join a growing team and influence the direction of the organisation through a wide variety of projects.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. Post holders must undergo National Security Vetting and achieve the appropriate level of clearance. BPSS To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.
Relocation & Property The CAA will relocate from Aviation House (Our Gatwick Office) to new premises in a few years' time. The move will be within a 15‑mile radius of Aviation House to minimise disruption for colleagues and customers.
Inclusive Recruitment
We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.
Working With Us
We are on a journey towards being increasingly adaptable, collaborating as cross‑functional teams. This approach ensures continuous learning and offers opportunities to grow your career. We have embraced hybrid working and offer flexible working patterns, and are open to discussing what works for you. We recognise the importance of work‑life balance. Benefits include flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, added 5 days leave purchase scheme, a generous pension scheme and more.
Our Values
Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone.
Business Change Manager in Horley employer: Civil Aviation Authority
The CAA is an exceptional employer, offering a dynamic and supportive work environment where collaboration and continuous learning are at the forefront. With a strong commitment to employee growth, flexible working arrangements, and a generous benefits package including a free onsite gym and 28 days of annual leave, we prioritise the well-being and development of our team members. Join us in shaping the future of the aviation sector while enjoying a fulfilling career that values your contributions and promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Business Change Manager in Horley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Business Change Manager role. Highlight your leadership skills and change management expertise to make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Business Change Manager in Horley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Change Manager role. Highlight your experience in leading change and working with diverse stakeholders, as this is key to what we’re looking for.
Showcase Your Passion:Let your enthusiasm for business change shine through! We want to see your commitment to supporting colleagues through transformation, so share examples of how you've done this in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us understand your experience and how it aligns with our needs.
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at Civil Aviation Authority
✨Know Your Change Management Principles
Make sure you brush up on change management methodologies like APMG or Prosci ADKAR®. Be ready to discuss how you've applied these principles in past projects, as this will show your understanding and experience in leading successful transformations.
✨Engage with Stakeholders
Prepare to talk about your experience working with various stakeholders, from executive committees to departmental managers. Think of specific examples where you influenced decisions or managed resistance, as this will demonstrate your ability to navigate complex relationships.
✨Showcase Your Leadership Skills
As a Business Change Manager, you'll need to lead teams through transitions. Be ready to share stories that highlight your leadership style, especially how you support and develop others during change. This will help the interviewers see your gravitas and ability to inspire confidence.
✨Demonstrate Your Passion for People
The CAA values individuals who are passionate about supporting their colleagues through change. Prepare to discuss why you care about people in the context of business change and how you've ensured that team members are ready, willing, and able to embrace new ways of working.
