Head of Commercial and Contract Management

Contract Type: Permanent, Full-time We are the UK\’s aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment. We pride ourselves on our ability to adapt to the constantly evolving aviation environment. As a minimum, this means the sector meeting their legal obligations arising from consumer protection law, including passenger rights during flight delays and cancellations, and those related to access to air travel for disabled people. We are a passionate team with a clear purpose to deliver a fair experience for consumers in aviation, ensuring that passengers have the experience they expect when they travel, and that disability is not a barrier to travel. We are a looking for individuals with a regulatory enforcement and compliance background and a strong belief in doing the right thing for consumers to join the team. Regulatory policy experience is also highly desirable. We are looking for a Head of Consumer Enforcement to join our team. You will be supported by a team of individuals with specialist expertise in the various consumer laws for which we are the national enforcement body and will be expected to oversee multi-disciplinary projects, including lawyers and technical experts. In addition, this role holder will work alongside the Head of Consumer policy to establish and lead a portfolio of policy projects, helping to deliver the CAA\’s strategic vision to protect consumers, ensuring their fair treatment in the aviation sector. We are looking for experienced enforcement and policy professionals with a track record of leading effective enforcement action, complex projects, delivering effectively through others, producing clear accessible documents, and managing stakeholder relationships. Provide expert management, support, and leadership in the delivery of our consumer enforcement function. Work alongside the Head of Consumer Policy in the delivery of a range of policy projects and programmes in areas that impact consumers across aviation. Influence thinking across the CAA by building strong relationships and bringing a balanced perspective, including awareness of commercial dynamics. Building strong professional relationships with external stakeholders, including industry, Government, and consumer bodies. People management responsibilities, helping colleagues to get the most out of their career at the CAA by supporting their wellbeing, development, and career progression. Significant experience of working on consumer enforcement and consumer policy issues, with a demonstrated ability to facilitate positive change. Ability to manage and develop colleagues so they can reach their potential, both as a career and performance manager and a leader of project teams. Proven experience of leading a portfolio of compliance and enforcement activities, including setting direction and overseeing contributions from all members of your team (including specialists), to ensure high- quality analysis, in a proactive way and with minimal supervision. Excellent communication skills, with an ability to bring together arguments and analysis clearly and robustly, conveying these in a way that engages stakeholders and senior CAA colleagues. This is a varied role, which includes some travel but is mainly office-based. We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more. We have embraced hybrid working and offer flexible working patterns. We understand that where and when we work is important in achieving a work-life balance. Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options. Relocation & Property The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years\’ time. We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers. We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We are passionate about diversity and ensuring all are included at the CAA. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us. We have embraced hybrid working and offer flexible working patterns, being open to hav]]