At a Glance
- Tasks: Process applications and provide excellent customer service in a dynamic environment.
- Company: Join the UK's leading aviation regulator, the Civil Aviation Authority.
- Benefits: Enjoy flexible working, 28 days leave, and a free onsite gym.
- Other info: Opportunities for career growth in a supportive and inclusive workplace.
- Why this job: Gain valuable skills while making a real impact in aviation safety.
- Qualifications: Team players with IT skills and a proactive attitude are welcome.
The predicted salary is between 24000 - 26500 £ per year.
Join to apply for the Shared Service Centre Administrator role at Civil Aviation Authority.
Pay Information
Salary: £24,000 to £26,500 per annum – dependant on experience
Contract Type
Fixed Term Contract for 12 months (multiple opportunities available)
Location
Crawley, West Sussex (Our Gatwick Office)
Security Level
BPSS
About the Civil Aviation Authority
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
Shared Service Centre (SSC) Overview
The SSC at the CAA provides a range of services that underpin the UK’s Aviation Safety framework and is the starting point for many CAA processes where the first line of regulatory control and safety regulation begins at the application stage. We handle the applications for most of the licences, certificates, approvals, permits and permissions that the CAA issues.
Role Description
Our comprehensive on the job training means you'll need to be flexible – processing different types of applications and information, dealing with telephone queries, managing emails and learning about all aspects of the SSC and its services while ensuring excellent customer service. You will be surprised at the technical expertise, insight, and knowledge you can learn on the job and in time, find yourself advising and guiding others on specialist subjects.
Qualifications & Skills
- Great team players with a collaborative approach.
- Able to work in an environment of change and comfortable with switching focus depending on workload demands.
- Proactive, not afraid of challenges and willing to go the extra mile to ensure the delivery of tasks and deadlines are met.
- IT skills in a range of Microsoft packages and using bespoke databases and systems are essential.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Conscientious in your own work with an emphasis on quality and high standards.
- Eye for detail when checking and reviewing documentation received into the department.
- Previous experience of working in a customer-service or aviation-related setting would be an advantage but not essential.
What We Offer
We are focused on the development of our people, and you will have the opportunity to work alongside creative and collaborative team members who are keen to make a difference to the CAA. We offer a hybrid working arrangement and flexible working patterns; successful candidates will attend training onsite at the Gatwick office for the first 12 weeks. Benefits include flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and more.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. Post holders must undergo National Security Vetting and achieve appropriate clearance. You must have the right to work in the UK.
Relocation & Property
The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations. We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028.
Inclusive Recruitment
We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. If you require an adjustment for any reason, please let us know.
Working With Us
We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together and may involve you in activities beyond your day-to-day role, providing opportunities to develop and grow your career with us. We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.
Closing Dates
Closing Date: Sunday 18th January 2026
Assessment/Interview Date: Tuesday 27th and Wednesday 28th January 2026
We reserve the right to close this vacancy early if we receive sufficient applications. Please submit your application as early as possible. No recruitment agencies please.
Details
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industry: Airlines and Aviation
Shared Service Centre Officer in Crawley employer: Civil Aviation Authority
The Civil Aviation Authority is an exceptional employer, offering a dynamic work environment in Crawley, West Sussex, where you can contribute to the safety and regulation of the aviation industry. With a strong focus on employee development, flexible working arrangements, and a supportive team culture, you will have ample opportunities to grow your skills and career while enjoying benefits such as a free onsite gym, generous leave policies, and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Shared Service Centre Officer in Crawley
✨Tap into Aerospace Communities
Join aerospace engineering forums and social media groups. These spaces are often buzzing with opportunities, and you'll get to know industry pros who can give insider tips on temporary roles at places like Civil Aviation Authority.
✨Be Ready for Seasonal Hiring
Keep an eye out for seasonal hiring windows when big projects ramp up. Many companies in aerospace will bring in temporary staff for peak times, so it’s worth checking back regularly for opportunities at places like Civil Aviation Authority.
✨Showcase Your Skills at Events
Attend industry events or job fairs focused on aerospace; these can be great places to meet recruiters and hiring managers face-to-face. Bring your A-game, and don’t hesitate to mention your interest in temporary positions.
✨Apply through Our Website
When you find temp roles listed on our website, apply directly! It shows you're genuinely interested in the position at Civil Aviation Authority and makes it easier for their team to spot your application.
We think you need these skills to ace Shared Service Centre Officer in Crawley
Some tips for your application 🫡
Show Off Your Relevant Projects:When applying for a temporary role in aerospace engineering, make sure to highlight any relevant projects you've worked on. Include details about your role, the technologies or methodologies used, and the impact of your work. This not only demonstrates your hands-on experience but also your understanding of the field.
Tailor Your CV to Engineering Standards:Your CV should follow industry conventions, so make sure it's structured to showcase your technical skills, like CAD software or simulation tools. Also, include any certifications relevant to aerospace engineering, as these can make a strong impression on Civil Aviation Authority.
Inject Some Personality into Your Cover Letter:Since this is a temporary role, we want to see why you're excited about this opportunity with Civil Aviation Authority. Let your personality shine through your cover letter, perhaps by discussing why aerospace engineering fascinates you or sharing a project that ignited your passion. We want to see your motivation and enthusiasm!
Highlight Teamwork and Communication Skills:Aerospace engineering often involves collaboration, so be sure to showcase your teamwork and communication skills in your written application. Use examples that demonstrate how you've effectively worked with others, especially in high-pressure situations, as this will resonate well with Civil Aviation Authority.
How to prepare for a job interview at Civil Aviation Authority
✨Brush Up on Your Technical Knowledge
Given you're aiming for a role in aerospace engineering, make sure you’re clear on key principles relevant to the role. Expect to tackle questions about materials, aerodynamics, and engineering principles. Revisit any projects or concepts you’ve studied, especially those that highlight problem-solving in design processes.
✨Showcase Relevant Projects in Your Portfolio
Even for a temporary role, it's crucial to present any relevant aerospace projects you’ve worked on. We should be ready to discuss the tools you used, the methodology behind your designs, and the specific outcomes. It's your chance to showcase not just your skills but also your passion for engineering.
✨Understand the Temporary Nature of the Role
Since this is a temporary position, we want to be prepared to discuss how we can quickly add value to the team. Be ready to articulate what you can bring to the company during this short-term engagement and show eagerness to learn and adapt quickly within the environment at Civil Aviation Authority.
✨Prepare for Practical Technical Assessments
Expect potential technical assessments where you might need to solve engineering problems or even design a small project on the spot. We should practice common scenarios that could arise in aerospace to demonstrate our hands-on ability, whether it's through CAD software or analytical thinking.
