Business Change Manager in Crawley

Salary: £62,000 to £65,000 per annum dependent upon experience

Contract Type: 12 Fixed Term Contract

Security Level: BPSS

Visa Restrictions: This position does not offer visa sponsorship

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

Our Team Portfolio Delivery is core to the continuous improvement of the CAA. As we evolve the way we operate in an ever-changing world, it’s vital that the CAA remains agile, forward-thinking, and easy to do business with. As the regulator, we are at the forefront of anticipating, creating, and implementing change within our world-leading aviation sector and must hold ourselves to the same standard. We’re proud of the contribution we are making to improve aviation standards sustainably, in protecting the public and ensuring they are fairly treated, as well as the work we are doing to make our lives easier, and our jobs more effective.

The Role

As a manager in the Business Change team, you will work collaboratively with business areas to ensure colleagues are fully prepared to receive change. Working with your project sponsor and wider project team, you’ll play a pivotal role in engaging colleagues at all levels, building capability and capacity to receive transformational change by ensuring colleagues are ready, willing and able to accept new ways of working. Using a structured change management approach, you will produce business change plans to deliver outcomes that cover People, Process and Technology, as well as the projects encouraged benefits, whilst also acting to minimise resistance and improve engagement. Please note this role is specifically for Business Change Managers, not Business Analysts. In summary the Business Change Manager will support the business through Portfolio Delivery Business Change methodology end to end.

Key Responsibilities

• Manage the people-side of change on key Portfolio projects
• Lead change impact analysis for people, processes, and systems
• Create business change strategy and supporting plans, ensuring activities are owned and fully resourced
• Ensure the integration of business change activities into the overall project plans and work with the Project Manager to ensure these activities remain on track
• Identify people-side risks and anticipated points of resistance, and develop specific interventions, plans to mitigate, or address concerns
• Assist SME and project teams in co-coordinating, scheduling, and messaging training requirements both internally and externally, including the development of materials and tools
• Provide practical help to users with the new system before, during and after the ‘go-live’ of the systems replacement
• Complete business readiness assessment at key points within project life cycle and conduct readiness assessments to preparing the affected business areas for the transition to new ways of working
• Lead project transition into BAU ensuring all changes are embedded
• Collate feedback from colleagues who have been part of the change to gain a temperature check on the success of the interventions
• Lead and contribute creative and innovative ideas for the development and growth of the Business Change team
• Provide line and task management duties to Business Change Analysts

About You

We are a dynamic and supportive team, who work collaboratively with each other and our project teams to ensure that our people are a priority in the delivery of change. We are keen to work with individuals who are passionate about people, and keen to ensure they are considered and supported through the delivery of change in an organisation.

You are experienced in leading end-to-end cross business transformation/change, and are a natural leader with gravitas and an ability to influence senior partners. You are delivery focused with a positive attitude who can adapt approaches to ensure a project delivers. You support, develop, and challenge and are able to work positively with a wide range of individuals and groups at all levels in support of the Portfolio. Experience in dealing with a wide range of stakeholders including Executive Committee/Board, all departmental managers, industry suppliers and government departments. Strong enough to stand ground on key decisions and willing and able to positively challenge partners at all levels. The successful candidate needs to operate with urgency and pace without neglecting the quality of their work – supporting, developing, and challenging are key components of this role. Have a good knowledge and understanding of (or be keen to learn about) the industry and business of CAA and the environment in which it operates. You will need to operate to the CAA Values and Behaviours framework and be an action orientated self-starter who works on their own initiative and takes ownership for personal performance. Have a real passion for business change and keen to work with a team who share this drive and energy.

Skills and Experience

• Experience and knowledge of change management principles and methodologies, and applying these to project delivery
• Ability to lead and coach others in effective change management
• Lead workshops with numerous internal and external partners

What We Can Offer You

This is an opportunity to join a growing team and influence the direction of the organisation through involvement in a wide variety of projects.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. For BPSS clearance please visit - BPSS clearance. BPSS: To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken. If you do not meet these requirements, we may not be able to accept your application.

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Closing Date

Closing Date: Tuesday 26th May 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.