Airspace Change Account Specialist (Portal) in Crawley

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Airspace Change Account Specialist (Portal) is primarily responsible for ensuring that the Portal accurately reflects the status of all Airspace Change Proposals (ACPs) and is used effectively by all ACP sponsors to ensure that information can be freely accessed by any interested party. The role is also responsible for working with relevant colleagues in the Communications Department to ensure that airspace related content on the main CAA website is accurate, comprehensive, and kept up to date.

Additionally, the Airspace Change Account Specialist (Portal) will lead on the coordination of key tasks linked to the initiation and ongoing oversight of the airspace change process; related tasks will include:

• Processing of DAP1916 Statement of Needs (SoNs)
• Portal account creation
• Organization and oversight of monthly gateway decision maker allocation
• Document/records management (SPO and SARG Management System)
• Provision of administrative support for the Airspace Regulation Planner and future iterations of it

This role directly supports the CAA's oversight of the airspace change process and plays a key part in ensuring that it runs efficiently and transparently.

Core Accountability Responsibilities include:

• Management/oversight of the CAA's Airspace Change Portal – change sponsor account creation, quality control/assurance, coordination of enhancements.
• Provide advice and guidance to sponsors of Airspace Changes Proposals and associated Aviation Consultants with respect to uploading and publication of documents to the portal, including adherence to redaction policy.
• Maintenance of all airspace related content on CAA website.
• Manage upload to the portal of post-Gateway portal decision statements and associated ACP documents to ensure transparency and accuracy of the status of every ACP.
• Conduct initial triage of DAP1916 Statements of Need to determine the appropriate route for the change request to be progressed.
• Creation of airspace change proposal entries – adding relevant details to the AR Planner, allocation of ACP-reference number, creation of related SPO site.
• Administrative support to the AR Planner and production of related management information for the Airspace Programme Board.
• Coordination of various internal meetings related to oversight of the airspace change process (Assignment meetings, Gateway Assessment Meetings, SME catch-ups).
• Creation/maintenance of templates used to support oversight of the airspace change process and their publication in the SARG Management System.
• AR Focal point for Business By Design metrics codes.
• Providing efficient and effective delivery and customer service.

SARG generic accountabilities:

• Capture and readily share safety-relevant intelligence, information, and analysis from multiple internal and external sources with all CAA groups.
• Understand and apply ESP principles of Performance Based Oversight in accordance with the ESP linear process.
• Keep up to date with CAA records management policies and procedures and to amend AR practices and procedures to ensure continuing compliance.

About You

The job holder will:

• Be stakeholder focused and have a keen eye for detail and be able to identify the implications for our communications to stakeholders.
• Have a high level of commitment, reliability, and flexibility, and be an excellent team worker with well-developed interpersonal skills.
• Be able to rapidly establish personal credibility with technical specialists and develop constructive relationships, with effective communication skills both written and oral in engaging with contacts at all levels throughout the CAA and externally.
• Be able to work with minimum supervision and possess strong time management skills to meet deadlines.
• Possess extremely good verbal and written communications skills.
• Possess excellent organizational skills and the ability to work effectively within a multi-disciplined team.
• Have a good level of computer literacy, with experience of MS Office packages specifically Word, Excel, Access, PowerPoint, and Outlook.

The job holder will:

• Possess a knowledge and some experience of successful project management or project coordination.
• Have a good knowledge of the CAA and UK aviation industry supported by an understanding of key legislative factors influencing and determining the CAA's role as an airspace regulator e.g. the Civil Aviation Act, Air Navigation Order, Rules of the Air Regulations, relevant sections of the Transport Act, the Air Navigation Order 2001, the DfT's Air Navigation Guidance and the appropriate MAA Regulatory Publications.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

BPSS – To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken. If you do not meet these requirements, we may not be able to accept your application.

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years' time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers. We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search.

We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028.

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross‐functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day‐to‐day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work‐life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone.

Closing Date: Monday 6th April 2026

Interview Date: W/C Monday 13th or 20th April 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.