DescriptionWe're Civica, a global GovTech champion, supporting the needs of citizens and public sector organisations across the world.
Is this the role you are looking for If so read on for more details, and make sure to apply today.
Through our software and services, we help deliver critical services that improve lives.As part of our Medical Billing & Collection (MBC) business, we're looking for a Payments Team Administrator to join our team in Amersham.
This is an excellent opportunity for someone who enjoys working in a busy office environment, delivering excellent customer service, and ensuring administrative processes run smoothly.The RoleAs a Payments Team Administrator, you'll provide key administrative support to the Payments team, helping to ensure the efficient handling of payments, enquiries, correspondence, and day-to-day office activities.You'll be the first point of contact for many incoming queries, processing payments, supporting patients and customers, and helping maintain the smooth operation of the wider team.What You'll Be DoingManaging and distributing inbound post in a timely mannerMonitoring and responding to the company information mailboxTaking card payments securely over the telephoneAssisting with customer and patient enquiriesSupporting daily operational activities, including Embassy and ICON processesContacting self-pay patients regarding outstanding balancesScanning, filing, shredding, and maintaining documentationProviding general administrative and office support as requiredRouting calls and enquiries to appropriate account managers and colleaguesRequirements a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Strong IT skills, including Microsoft Office applicationsPrevious experience in an administrative or office-based roleExcellent organisational skills and attention to detailConfident and professional telephone mannerGood numeracy and literacy skillsAbility to manage multiple priorities in a busy environmentA positive, can-do attitude and willingness to learnProfessional, trustworthy, and dependable approachFlexibility and a desire to develop your careerWhy Join Us? At Civica, you'll be part of a collaborative and supportive team where your contribution is valued.
We offer opportunities to learn, grow, and develop your career while making a real difference within an organisation that supports essential services.We are committed to building an inclusive workplace where everyone can thrive and bring their whole selves to work.Working ArrangementThis is a hybrid role based from our Amersham office, with a blend of office and home working.We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch.
We'd love to have a chat and see if you could be a great fit.Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve.
If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you.
We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction.
Here's what you can expect:BenefitsTime Off & Work-Life Balance 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! Days of Difference – Up to 3 extra days off for volunteering.Financial Well-being & Security Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – 25,000 lump sum (extendable to dependents).Health & Perks Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported.
We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.We are an equal opportunity employer.
We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic.
Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. xsabvtc If you need any adjustments or accommodations to participate in our recruitment process, please let us know.
We are here to support you.Job SummaryID: 8388C40E80Department: Customer
Payments Team Administrator in Woodrow employer: Civica
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities worldwide. With a strong focus on employee well-being, we offer generous benefits including 25 days of annual leave, private medical insurance, and opportunities for career growth in a supportive and inclusive work culture. Join us in our mission to improve outcomes for citizens while enjoying a fulfilling work-life balance in a dynamic hybrid environment.
