Technical Consultant - (Local Government - Data Migration Focus)

We are Civica, and we create software that helps deliver critical services for citizens all around the world. From local government to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day.

Why you will love this opportunity as Technical Consultant at Civica:

• It’s an essential role in the Civica LG Division Services Team, working across a range of products and customers in the portfolio to deliver professional services consultancy on several concurrent projects.
• You will develop an in-depth working knowledge of the complete suite of Local Government solutions.
• The successful candidate will play a pivotal part in ensuring implementations are delivered successfully, on time and budget, and to a high level of customer satisfaction.
• You will help ensure that Civica is recognised as the leading GovTech Software supplier in the marketplace.

Key Responsibilities:

• Provide all data related activity of Technical Consultancy Services across several Products to Civica customers.
• Develop and deliver new approaches to Technical delivery to continuously enhance the level of service provided.
• Deliver data migration and data consultancy for Civica software following Civica project documentation, implementation guidelines and quality standards.
• Act as the lead point of contact for Projects for the areas of Data, interfacing and Technical delivery.
• Define and document data conversion and Load scope and perform data loading in line with agreed process.
• Testing and due diligence during migrations and Implementations.
• Produce and maintain documentation to high standards for internal and customer use, including user literature, configuration documentation and technical specifications.
• Communicate effectively with customers, providing progress updates, highlighting issues and recommending follow‑on actions.
• Develop ad‑hoc reports via a range of industry standard reporting tools.
• Promote Civica, its products and practices in a professional manner.
• Create SQL scripts to view and report on data.
• Create SQL Stored Procedures, Functions and Triggers.
• Develop back office tools and data pipelines.
• Migration of SSIS packages and legacy SQL approaches to Azure environments.
• Provide workshops and consultancy services in remote or in‑person format with groups from 1‑8 people.
• Work with Customers to support User Acceptance Testing (UAT) of solutions delivered in projects, providing triage and issue resolution where possible and raising enhancements and defects with Product Teams.
• Liaise with the Civica Project and Account managers.
• Provide quotations for non-standard small work packages.
• Provide regular internal progress reports as required.
• Manage customer issues to a successful resolution ensuring that appropriate customer and internal communication is maintained.
• Commercial acumen to manage deliverables to agreed scope and identify any activities/services over & above that contracted for.

Essential Experience:

• Experience in Software Implementations, specifically Data Migrations, ideally using Microsoft SQL.
• Experience within at least one of the following areas of local government either as a supplier or a customer: Housing, Revenues, Asset management, Regulatory data (e.g. licensing, Food Standards), Fire Safety, Transport or Police.

Requirements:

• Good commercial awareness.
• Ability to gather and define requirements, including documentation and appropriate customer sign‑off.
• Good presentation skills.
• Excellent communication skills, both written and verbal.
• Ability to take ownership of problems and see them to resolution.
• Ability to manage change of priorities at short notice.
• Ability to deal with demanding product and project development plans.
• Prepared to travel throughout the UK and Ireland.
• Positive, Proactive & self‑motivated.
• A clean driving licence.
• SC & NPPV3 holder or ability to become a holder.
• Good customer service skills and ability to deal with customer queries and complaints.
• Time management skills with the ability to work with minimum supervision.
• Experienced in Microsoft Office products.
• 5 or more years Microsoft SQL experience.

Desirable skills:

• Python
• JSON
• CSS
• HTML
• C#
• APIs

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence and we welcome applicants from all backgrounds, cultures and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age or any other legally protected characteristic.